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Thelma P. — Senior Fintech Product Owner from South Africa

Thelma P.

Senior Fintech Product Owner

South Africa 6+ years
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About

Thelma P. is a seasoned Product Owner with over 8 years of expertise in the Fintech industry, specializing in POS and payment systems delivery. Operating out of Johannesburg, South Africa, she drives the development and enhancement of payment solutions for ICETECH, where she began her career in 2014, transitioning from QA to product ownership. Thelma excels in translating business requirements into actionable user stories and managing comprehensive multi-product backlogs across diverse agency environments. With robust experience in card-present payments, QR payments, and wallet integrations, she has significantly enhanced payment success rates and reduced operational friction. Her role encompasses aligning cross-functional stakeholders and delivering on-time solutions in high-volume transaction environments, ensuring systems meet strict uptime and SLA requirements. Her technical competency extends to system integration, testing, and quality assurance, underscoring her capacity to deliver high-availability systems. Thelma's educational background includes an MBA from Henley Business School and advanced IT qualifications, solidifying her role as a leader in agile product delivery.

Experience

  • Product Owner

    ICETECH · 2017 — Present
    Converted business requirements into epics, user stories, and acceptance criteria while managing and prioritizing multi-product backlogs across seven systems. Conducted sprint planning and backlog grooming with engineering teams, achieving a high rate of on-time delivery. Designed and optimized end-to-end payment transaction workflows, integrating card-present payments, QR flows, and multi-currency solutions. Worked on the integration of POS with payment terminals and Android devices, ensuring interoperability across platforms. Managed testing, releases, monitoring, and post-launch performance of POS and payments systems.

  • SENIOR SOFTWARE SUPPORT & QA ANALYST

    ICE TECH · 2014 — 2017
    Performed comprehensive end-to-end testing for payment workflows and QR coupon validation across the ICE POS and ICE POS Mobile. Confirmed integrations with the Beitbridge Border System, effectively reducing reconciliation issues. Executed regression, integration, and performance testing across the Flow Control System alongside the ICE POS ecosystem. Led functional and UAT testing for the ICE Payment Portal, ensuring a successful deployment without critical defects. Managed incident response via the ICE Service Desk while maintaining high SLA compliance and collaborated with various teams to enhance the quality of releases.

  • Desktop Support Engineer

    Office Junction · 2007 — 2013
    Provided frontline technical support for enterprise systems while ensuring high service availability. Addressed and resolved hardware, software, and network issues, significantly improving system stability. Assisted with the deployment and configuration of numerous business applications, gaining valuable experience in device setup and workflow tools. Monitored system alerts and conducted root-cause analysis to reduce incidents. Created and documented troubleshooting procedures and system configurations, contributing to a repository of reusable knowledge.

Education

  • MBA – Managing the Organization
    Henley Business School
  • Master Network Engineer
    Torque IT
  • Diploma in Information Technology
    Belgium Campus