Thelma M.
Senior IT Asset Management Specialist
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Thelma M. is a seasoned professional with extensive experience in IT asset management and business operations, drawing on a robust educational background in Business Management from the Polytechnic University of the Philippines. Her career spans several prominent positions, notably as a Mobile Asset Management Analyst at Visa Philippines Processing Business Center Corp., where she oversaw the lifecycle of mobile assets within global markets, ensuring compliance and promoting cost efficiency through strategic vendor negotiations. During her tenure at Kyndryl Philippines as an Asset APANZ Product Owner, Thelma effectively led a team responsible for the disposal and resale of IT equipment across multiple countries, leveraging her expertise in Inventory Optimization and Reporting with tools like Excel and Power BI. Her role as Devices PH Team Lead at IBM Philippines involved spearheading strategies for Windows migration and asset refresh, enhancing operational efficiency while maintaining audit readiness. Recognized for her proficiency in Compliance and Audit Readiness, Thelma consistently ensured alignment with business goals and compliance standards, thereby fostering seamless operations and tangible cost savings.
Experience
Mobile Asset Management Analyst
Visa Philippines Processing Business Center Corp. · 2024 — 2026Oversaw the daily mobile asset lifecycle, which included the processes of deployment, disposal, and return. Provided support for internal client inquiries related to mobile devices, ensuring quick resolution of issues. Worked together with IT support teams to troubleshoot and resolve mobile concerns effectively. Led the implementation of updates for tracking the deployment and return of assets, improving record accuracy. Negotiated contracts with vendors for mobile plans and procurement, focusing on cost savings. Administered monthly payment processes for mobile procurement in India, ensuring compliance and timeliness. Produced Excel reports on mobile asset inventory and lifecycle metrics. Gained experience with MDM tools like Intune and ServiceNow to enhance compliance and security.Asset APANZ Product Owner
Kyndryl Philippines, Inc. · 2021 — 2024Directed business objectives for the Devices team, focusing on refresh, resale, disposal, and inventory management. Initiated projects for the disposal and resale of old machines across APANZ countries. Created and analyzed reports for quarterly forecasts and current inventory using Excel. Provided guidance to the Devices team to ensure alignment with business goals. Maintained compliance with metrics and ISO audit requirements, enhancing operational integrity. Managed the complete lifecycle of workstation assets, from planning to disposal, ensuring compliance and efficiency. Oversaw support operations to meet SAT ratings for compliance, handling approvals and machine assignments. Conducted monthly inventory checks in ServiceNow in alignment with FIFO policy. Managed quarterly asset validation against ServiceNow reports to ensure accuracy. Led old machine disposal and resale projects, focusing on cost savings and compliance. Supported the Employee Purchase Program by managing deployed machines and monitoring user adoption.Devices PH Team Lead
IBM Philippines · 2013 — 2021Strategized and planned to achieve business objectives related to refresh, disposal, inventory management, and Windows migration. Provided direction and guidance to the Devices PH team for target attainment. Ensured effective communication of policies and processes to reinforce compliance standards across operations. Facilitated clear communication and training to enhance team alignment and readiness for audits. Guided tasks to maintain deployment timelines for new accounts and retrieval of machines from exiting accounts. Monitored monthly expenses for delivery and return services while maintaining budget control. Scheduled quarterly inventory activities to validate deployable stock, implementing FIFO policy. Worked with cross-functional teams to adopt best practices and improve existing processes. Ensured that support staff received adequate training for deployment and inventory management.Devices Software/Hardware Coordinator
null · 2012 — 2013Updated daily requests in HDTL and coordinated with IMAC support for timely form submissions. Verified the accuracy of submitted forms and compliance with compliance metrics. Drove business objectives for the Devices PH team concerning refresh, disposal, and inventory management. Provided guidance to the team to ensure target attainment and communicated policies effectively. Reconciled reports from custodians after performing monthly physical checks of machines and software stocks.Devices Retrieval Coordinator
null · 2011 — 2012Ensured timely notification of resignation for users leaving the company. Monitored compliance with metrics and assisted during the monthly inventory activities.Global Channel Coordinator
null · 2005 — 2011Coordinated monthly pricing for OEM machine services from the Global pricer and ensured timely communication of prices to relevant teams. Maintained accuracy in pricing before distribution and assisted ASEAN Channel Managers with their requests.Executive Marketing Assistant
Planters Product Incorporated · 2003 — 2005Supported marketing managers and executives in projects aimed at maximizing profit. Assisted in marketing activities to promote the company's products and provided reports for product planning.Dealer Marketing Coordinator
Nissan Motor Philippines · 1995 — 2003Ensured prompt delivery of marketing brochures to dealers and coordinated pricing updates. Communicated directives through circular letters to dealers and managed logistics for sales events and executive travel bookings.
Skills & Expertise
Education
- Bachelor of Business ManagementPolytechnic University of the Philippines