Therdi C.
Senior Public Records and Verification Specialist
Open to offersNew to PlatformAbout
Therdi C. is a seasoned professional with over 8 years of experience specializing in customer service, chat support, and public records. His tenure as a Public Records Specialist at VerifiedFirst saw him perform critical public record searches and manage databases related to criminal, civil, and statewide cases, requiring strict adherence to regulated procedures. At Cisive Philippines, he excelled as a Verifications Specialist, conducting detailed background checks and ensuring compliance with stringent data protection policies. Therdi's capability to maintain client relationships flourished during his role as a Collections Associate at ANZ Global Services and Operations, where he assisted clients with financial difficulties by crafting tailored repayment plans. His multifaceted skill set extends to his previous position as a UK Phone Banker with HSBC, where he was the primary point of contact for customer complaints and was instrumental in achieving high customer satisfaction ratings. A student of Quezon City Polytechnic University, Therdi has honed his abilities in technical and creative writing, bolstered by proficiency in tools like Microsoft Office and Adobe Photoshop.
Experience
Collections Associate
ANZ Global Services and Operations · 2024 — 2024Assist clients facing financial difficulties by developing strategies to reduce delinquency. Perform assessments of income and expenses to facilitate effective financial management for clients. Create repayment plans to address outstanding account issues and handle complaints efficiently during the initial contact.Partner Creator Support
Cognizant Solutions Philippines · 2022 — 2024Engaged in high-volume daily interactions, demonstrating multitasking and critical thinking abilities. Provided support to team members while achieving required customer satisfaction scores monthly and resolving customer inquiries below average handling times.UK Phone Banker
HSBC Electronic Data Processing Phils. · 2018 — 2021Assist clients with various banking inquiries, particularly those related to online banking challenges. Serve as the primary point of contact for complaints, ensuring effective resolutions at first contact. Manage calls within standard handling times while maintaining a focus on quality and flexibility to assist clients across multiple banking areas.Public Records Specialist
VerifiedFirstConduct public record searches through specific databases and county court websites, focusing on criminal, civil, statewide cases, and sex offender registries. Assess and categorize public records for reporting to clients while adhering to established guidelines. Analyze data meticulously, ensuring compliance with regulated procedures and quality standards.Verifications Specialist
Cisive PhilippinesExecute background checks encompassing employment, education, references, licenses, and identity verifications. Reach out to employers and educational institutions to verify information, recording results promptly in internal systems. Maintain professional communication with clients, applicants, and third parties to address discrepancies, while ensuring confidentiality and compliance with data protection policies.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyQuezon City Polytechnic University · 2015 — 2018
- High SchoolDon Alejandro Roces Sr. Science-Technology High School · 2011 — 2015
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