Theresa B.
Senior Customer Service Manager
Open to offersNew to PlatformAbout
Theresa B., a seasoned professional with two decades of experience, has excelled in roles encompassing customer support, sales, project management, and executive assistance. Her tenure across enterprises such as Visionx Cleaning and SINSPEED Auto Supplies Limited demonstrates a proven ability to handle diverse responsibilities, from leading customer service teams to managing complex projects. Notably skilled at customer service, project management, and team leadership, Theresa B. has thrived in both B2B and B2C sectors. At companies such as Huddlebag and Senior Saving Solutions, she adeptly resolved customer issues and led sales initiatives. Her expertise includes technical proficiency with tools like Shopify, Zendesk, and Asana. She holds a Bachelor of Fine Arts in Advertising from the University of San Carlos, further grounding her in strategic and creative problem-solving. As a multifaceted professional, Theresa B. continues to be a versatile and indispensable asset to any organization she joins.
Why hire me
Employers should hire me because I bring over 20 years of experience in customer service, operations, and virtual assistance. I am reliable, organized, detail-oriented, and able to work independently. I learn new systems quickly, adapt easily, and consistently deliver high-quality work while providing excellent support to customers and teams.
Experience
Account Manager
Visionx Cleaning · 2023 — 2025Managed emails and calls and calendar bookings and schedules for the team. ● Hired cleaners and staff, oversaw social media, and handled lead management.Executive Assistant/Customer Care
SINSPEED Auto Supplies Limited · 2022 — 2023Provided post-sales support and liaised with suppliers and Engineers and mechanics ● Handled invoicing, emails, tickets, calls, and calendar management.VP - Event Manager Small Business Market Place
MARKETPLACE at Oakland Mall, Troy, Michigan | · 2013 — 2022Managed seasonal business events, email communication, and social media. ● Cold calling, appointment setting, bookings and calendar management.Executive Assistant/Team Manager
Vision Care Center · 2023 — 2021Patient care coordination and calendar management for appointments. ● Managed receptionist duties, booking schedules, and team operations.Customer Support Manager & Sales
Ecommerce: Huddlebag, Coupana, Vevo hearing, Rootednblk · 2019 — 2021Led customer service operations and sales initiatives, resolving issues promptly.Team Manager/Appointment Setter
Senior Saving Solutions · 2017 — 2019Managed team of appointment setters and customer service for insurance campaigns. ● Quality assurance for teamsExecutive Assistant/Operations Manager
Kickstartlocations · 2012 — 2018Managed sales, customer support, and quality assurance for teams. ● Conducted training, sales administration, and technical support. ● Call and email handling support Performed lead generation and appointment setting for various campaigns.Customer Support/Market Research
WESTERN WATS Philippines, Inc. · 2004 — 2010Conducted market research interviews and led client management.Art Director & ESL/Art Teacher
Celebrity Center of the Arts and Talents | · 2000 — 2006Directed art projects and taught English as a Second Language (ESL) and art classes.
Skills & Expertise
Education
- Bachelor of Fine Arts Major in AdvertisingUniversity of San Carlos · 1993 — 1997
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