Thobeka N.

Thobeka N., a seasoned Customer Service Executive from Johannesburg, South Africa, brings over a decade of experience spanning the telecommunications and banking sectors. She excels in client onboarding, account management, and technical support, adept at using ticket management systems like Zendesk to optimize customer service. Her tenure at DFGC Telecoms and Capitec Bank involved managing client inquiries and ensuring satisfaction through technical issue resolution and personalized account management. Her expertise extends to the insurance industry with Telesure Multibrand Insurance Group, where she consistently surpassed sales targets while adhering to regulatory standards. At Smart-PA, Thobeka effectively coordinated client communication across platforms, enhancing operational efficiency. Currently, as a Customer Service Manager at ScentMan Fragrances, she oversees daily operations, develops service procedures, and mentors her team, all while meeting company SLAs. She is skilled in Microsoft Office Suite and has achieved a National Diploma in Financial Management.