Thomas B.
Mid-Level Customer Experience Specialist
Open to offersNew to PlatformAbout
Thomas A. B. is a seasoned professional with extensive experience across various domains, notably in customer support, healthcare, and project management. Currently, as a Customer Experience Specialist with AMM Healthcare in North Carolina, Thomas manages patient schedules and electronic health records while facilitating telemedicine appointments. Previously, he excelled as a Senior Project Manager at JPS Solution in Canada, where he crafted project plans, implemented quality control, and oversaw cleaning operations. At THA Security in Arizona, he protected sensitive information as a Security Analyst, maintaining software and resolving VPN issues. Additionally, he has served in technical support roles with TELSTRA and ATOS, enriching his network administration acumen. His proficiency in project management and technical expertise convey his ability to thrive in diverse industries.
Experience
Medical VA
AMM Healthcare · 2023 — 2024Coordinated patient appointments, consultations, and follow-ups for healthcare providers, managing electronic health records for accuracy and confidentiality. Facilitated telemedicine appointments, providing technical support and ensuring efficient communication.Senior Project Manager
JPS Solution · 2022 — 2023Developed comprehensive project plans and schedules to guide cleaning projects from initiation to completion, while implementing quality control measures to uphold service standards. Managed cleaning staff through hiring, training, and performance evaluations.Security Analyst
THA SECURITY · 2021 — 2022Maintained security software including firewalls and data encryption programs for safeguarding information. Conducted assessments to identify vulnerabilities in computer and network systems, and managed issues related to VPN systems.Service Desk
ATOS - International Carrier · 2020 — 2021Oversaw B2B accounts directory management and facilitated the onboarding and off-boarding of employees. Managed business email accounts for employees through active directory and Oracle.Social Media Manager
Roarganics PH · 2019 — 2020Developed and executed social media strategies across various platforms, generating and curating content. Scheduled articles, engaged with followers, and analyzed performance data while monitoring campaigns.Technical Support/ SME /Quality Assurance
TELSTRA - NBN Specialist · 2017 — 2019Provided technical support and quality assurance. Resolved broadband issues for clients and assisted medical priority clients while troubleshooting fiber modems. Managed incident tickets using CRM.Technical Specialist
Palawan Capitol · 2003 — 2005Oversaw operations in the Information Technology industry, including computer assembly and disassembly. Managed software installation across local networks and was responsible for desktop and client computers, as well as network gear and peripherals.
Skills & Expertise
Education
- Associate Computer TechnologySan Sebastian Recolletos
Interested in this professional?
Sign in as an employer to save this profile or invite Thomas B. to a job.
Sign in as an employer