Thusano
Mid-Level IT Support Specialist
Open to offersNew to PlatformPortfolios
About
Thusanoe R. is an experienced IT Support Technician with a background spanning financial services, healthcare, education, and technology sectors. At Best Enough Trading & Projects, he specializes in Diebold ATM systems, managing EPP upgrades, software installations, dispenser authentication, and preventive maintenance for banking clients. During his service at Kunene Health Care, he provided first-line PACS/RIS administration and technical support for radiology IT infrastructure, ensuring system uptime and efficient operation of critical imaging equipment. His tenure at Netstar focused on comprehensive networking, desktop/server support, Active Directory, and incident management using remote tools. Additionally, at Delta9 Hospital Software Solutions, Thusanoe provided Linux server support, with a focus on Ubuntu environments, printer configuration, and security management. His career reflects robust experience in field service, troubleshooting, infrastructure maintenance, and customer-focused technical assistance.
Experience
Linux Technician
Delta9 Hospital Software Solutions · 2025 — 2025Installed, configured, and maintained Ubuntu Server environments. Handled system updates and backup management while monitoring performance and disk usage. Managed server services and troubleshot printer driver issues along with connectivity.Field ATM Service Technician
Best Enough Trading & Projects (Diebold Nixdorf Sub) · 2025 — PresentPerformed EPP upgrades and ensured security configurations on Diebold ATM systems. Conducted software installations and ghosting, followed by conducting dispenser authentications. Addressed hardware, software, and communication issues while documenting service activities and ensuring compliance with security procedures.RADIOLOGY IT SUPPORT/PACS ADMINISTRATOR
Kunene Health Care · 2023 — 2024Delivered level one technical support to hospital sites and managed RIS/PACS systems operations. Ensured optimal performance and uptime of imaging components, while providing troubleshooting assistance to users. Oversaw imaging services and maintained hardware workstations.IT Technical Support Intern
Gauteng Department of Education South District · 2021 — 2022Provided technical assistance on hardware and software issues to staff and customers. Installed, configured, and troubleshot computer systems and software while monitoring system performance. Followed established procedures for computer maintenance and trained team members on system usage.IT Helpdesk and Support Technician
Netstar A Subsidiary of Altron · 2022 — 2022Installed and configured computer hardware and networks, including operating systems. Monitored and maintained systems and networks, addressing VOIP telephony and internet connections. Troubleshot system and network problems while providing support via telephone, e-mail, and remote assistance.FIELD IT Technician
NCR ATLEOS · 2019 — 2020Conducted quality checks of ATMs and resolved technical issues. Utilized the ticketing system to ensure timely issue resolution while maintaining documentation and filing. Managed ATM implementation final sign-off documentation and performed field repairs.IT Technical Support
TMMR (Brightwave) · 2017 — 2018Maintained software updates and conducted Wi-Fi/router installations. Performed cabling and drilling for network poles while troubleshooting technical issues and implementing solutions. Managed computer performance and repaired or replaced damaged hardware.
Skills & Expertise
Education
- Articulation to BSC Degree in Information Technology (Specialization in Network Engineering)Richfield Graduate Institute · 2016 — 2017
- Diploma in Information Technology (Specialization in Network Engineering)Richfield Graduate Institute · 2013 — 2015
- MATRICULATED IN 2012 ( Grade 12)Hoerskool Louis Trichardt · — — 2012
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