tigya M.
Junior Sales and Customer Service Specialist
Open to offersNew to PlatformAbout
Tigya M. is an experienced Sales and Customer Service Professional who has demonstrated a commitment to delivering exceptional customer service across various roles in the sales and customer support sectors. From June 2022 to January 2026, Tigya worked as a Cold Caller at S&K Sales, where she expertly conducted outbound calls to inform customers about services and transitioned interested prospects to live agents for successful sales closures. In her previous role at Ibex Global between September 2020 and February 2022 as a Customer Service Representative, she effectively scheduled package pickups, collaborated with shipping companies, and diligently tracked deliveries to ensure customer satisfaction. Tigya also assessed and corrected invoicing inaccuracies with meticulous attention. Additionally, during her tenure as an Assistant HR Specialist at Ibex Global from September 2018 to February 2019, she facilitated candidate interviews and managed office logistics. Her skills in communication, problem-solving, cross-selling, and negotiation have made her a valuable asset in fostering positive customer relationships and supporting business objectives.
Experience
Cold caller
S&K sales · 2022 — 2026Performed outbound calls to customers, providing information on services and extended offers for quotations. Transitioned interested customers to live agents, ensuring a smooth customer journey.Customer Service Representative
Ibex global · 2020 — 2022Scheduled pickups in coordination with shipping companies, ensuring convenient times and necessary details were provided. Monitored package journeys with various tools, keeping customers updated on delivery statuses and resolving issues as they arose. Conducted outbound calls for package updates and feedback while rectifying invoicing discrepancies.Assistant HR specialist
Ibex global · 2018 — 2019Conducted interviews to identify suitable candidates for positions within the company. Processed document approvals for lunch orders, enhancing office logistics. Organized document folders for efficient management and retrieval, and led meetings with team managers to ensure policy compliance. Facilitated hearings for potential terminations, assessing cases fairly and thoroughly.
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