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Tina D. — Senior Administrative and Customer Service Specialist from South Africa

Tina D.

Senior Administrative and Customer Service Specialist

South Africa 6+ years
Open to offersNew to Platform
Languages
EnglishAfrikaans
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About

Tina D. is a detail-oriented administrative and customer service professional with over 20 years of experience in financial services, retail, the public sector, and technical support. Most recently, she served as a Credit Assessor & Customer Care Consultant at Direct Axis / First National Bank, where she captured, validated, and assessed customer information, managed compliance documentation, and updated internal data systems while ensuring applications met service level agreements. Her background includes work as an Online Customer Consultant with Woolworths Online, where she processed customer data, managed order logs, and coordinated deliveries. She has also supported technical environments at E-Cash, handling merchant data and system monitoring, and assisted with system and service issue tracking at Sparks ATM & Shell Corporation. With specialized expertise in data capturing, database administration, and document management, Tina D. brings proven operational accuracy across diverse business domains.

Experience

  • Credit Assessor & Customer Care Consultant

    Direct Axis / First National Bank · 2014 — 2024
    Captured and validated customer information along with supporting documents, ensuring compliance with standards for documentation like KYC, income, and ID. Logged data with accuracy and updated internal systems, while collaborating with various internal departments to adhere to SLA timelines.
  • Online Customer Consultant

    Woolworths Online (InTheBag) · 2013 — 2014
    Managed online customer data by processing orders, registrations, and delivery details. Kept order logs updated and conducted regular system checks, coordinating with stores and logistics for effective delivery follow-ups.
  • Gateway Support Administrator

    E-Cash · 2010 — 2010
    Handled the capture and management of merchant account data as well as system configurations. Monitored systems for errors and maintained records to ensure correct user account setups.
  • Customer Support

    Sparks ATM & Shell Corporation · 2011 — 2004
    Tracked customer issues and service requests, logging all relevant information. Monitored system performance and identified any technical problems that arose.
  • Court Clerk

    City of Cape Town Municipal Courts · 1996 — 2003
    Responsible for capturing court documents, fines, and case data into municipal systems, while maintaining detailed logs. Conducted reconciliation of financials related to court operations.

Skills & Expertise

Education

  • National Senior Certificate
    Strandfontein Senior Secondary · — — 1991

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