Tito H.

• Welcomed and served visitors at the front office area warmly, providing information about library services. • Managed new member registration and assisted with membership card administration processes. • Processed book lending and return services, recording transactions accurately into the system. • Handled visitor inquiries and needs, both in person and via telephone or other communication channels. • Recorded daily visits in digital or manual guest books for monthly statistical reporting purposes. • Re-shelved books according to category to keep the collection tidy and easy to find. • Catalogued new book collections and applied asset labels or codes to books.

• Managed end-to-end content production, from idea development and scriptwriting to photo/video shooting and editing. • Created creative graphic designs for digital and print publication needs such as posters, brochures, banners, and social media assets. • Served as photographer and videographer at official institutional events and operational activities for documentation purposes. • Performed professional video editing to produce engaging, educational, and informative content. • Managed institutional social media accounts, including content scheduling, writing captions, and uploading content. • Monitored social media trends and audience interactions to ensure content remained relevant and capable of increasing engagement. • Archived all digital assets

• Performed installation, configuration, and maintenance of hardware (PCs, Laptops, Printers, Scanners) and software (Operating Systems, Microsoft Office, business applications). • Provided technical support and troubleshooting both on-site and remotely to resolve hardware and software issues for end users. • Managed and monitored basic network infrastructure including LAN and WLAN (Wi-Fi), ensuring stable internet connectivity. • Conducted routine maintenance on servers and data backup systems to ensure data security and availability. • Managed user accounts and access rights on internal company systems (such as Active Directory and Corporate Email). • Maintained IT asset inventory and documented every repair and hardware