Tomilola R.
Junior Virtual Assistant
Open to offersNew to PlatformAbout
Tomilola R. is a highly organized and detail-oriented Virtual Assistant from Oyo, Nigeria. With a Bachelor of Science in Banking and Finance from the Federal University of Agriculture, Abeokuta, she has effectively supported executives and businesses by optimizing operations through efficient administrative coordination and organized digital workflows. Currently, at Net-fair Media and Marketing, Tomilola delivers prompt, professional, and empathetic support to customers via email, live chat, and phone, maintaining accurate records using CRM systems and collaborating with internal teams. She excels in managing daily schedules, coordinating appointments, and handling correspondence, ensuring confidentiality and compliance with organizational standards. Her expertise in Email & Calendar Management, Project Communication & Collaboration Tools such as Slack and Zoom, and various AI & Productivity Tools like ChatGPT and Canva enables her to enhance productivity and maintain operational efficiency. Additionally, Tomilola has been certified by the Digital Ad Expert program and is advancing her skills in the TechCrush Virtual Assistant Programme.
Why hire me
I am a result-oriented professional with over two years experience in customer support complemented by experience in Administrative support roles. I bring communication, problem solving, attention to detail and CRM skills,with a proven ability to work toward targets and KPIs. I am proficient in Google Workspace, email and calendar management,data entry and CRM systems. My work style is professional, organised and adaptable. I pay close attention to instructions and details while ensuring that my work is accurate, timely and aligned with organizational standards.
Experience
Customer support
Net-fair media and marketing · 2024 — PresentProvided timely and professional support to clients through email, live chat, and phone communications, ensuring a satisfactory customer experience. Handled customer inquiries, resolved issues related to products and services, and offered precise information adhering to company policies. Maintained customer records, updated account details, and documented interactions via CRM systems to ensure data accuracy and facilitate follow-ups. Worked closely with internal teams and generated reports while meeting key performance indicators such as response and resolution times, customer satisfaction, and service quality.Administrative Assistant
Diplawtt Ventures · 2021 — 2023Delivered extensive administrative assistance to executives by organizing daily schedules and managing appointments for effective calendar coordination. Handled both incoming and outgoing communications, ensuring professionalism in emails, phone calls, and letters. Supported travel arrangements, including booking accommodations and preparing itineraries for business trips. Maintained office records and databases, guaranteeing that all information was accurate, up-to-date, and compliant with organizational guidelines. Ensured confidentiality when dealing with sensitive information and executive communications.
Skills & Expertise
Education
- Bachelor of Science in Banking and FinanceFederal University of Agriculture, Abeokuta · 2017 — 2021
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