Tomkins A.
Mid-Level Purchasing Manager
Open to offersNew to PlatformAbout
Tomkins A. is an experienced Virtual Assistant and BPO professional with over nine years supporting high-volume operations across vehicle purchasing, cleaning services, roofing and gutter sales, and business process outsourcing. Currently a freelance virtual assistant, Tomkins handles responsibilities for Wheelzy as a Purchasing Manager, directly sourcing vehicles, negotiating deals, and managing procurement documentation to streamline company logistics. At Homeaglow and Kens Gutters, Tomkins drove lead conversion and managed customer engagement through proactive sales efforts. His BPO background includes leadership as a Workforce Management Supervisor at Ubiquity Global Services and Teleperformance Inc., where he oversaw real-time monitoring, workforce management, and team supervision to optimize call center performance. Tomkins leverages real-time analysis and data-driven decision making to drive process improvements and maximize operational efficiency within client-focused environments in the contact center and service industries.
Experience
Purchasing Manager
Wheelzy · 2025 — PresentResponsible for directly sourcing and purchasing vehicles, negotiating with sellers, ensuring compliance with company specifications, managing purchase documentation, and coordinating timely deliveries.Sales Representative
Homeaglow · 2025 — 2025Tasked with converting leads into sales, providing professional responses to inquiries, and guiding prospects through the sales process.Sales Representative
Kens Gutters · 2024 — 2025Performed Cold Calling to reach apartments, aiming to convert leads into sales.Virtual Assistant - Freelance
null · 2024 — PresentEngaged in various freelance tasks while working with multiple clients.WFM Supervisor
Ubiquity Global Services · 2023 — 2023Led and coached the WFM team, including real-time analysts and schedulers.WFM Supervisor
Teleperformance Inc. · 2021 — 2023Oversaw the accurate forecasting of call volume, workload, and staffing needs.Real Time Analyst – WFM
Teleperformance Inc. · 2019 — 2021Implemented tactical changes to address performance issues, absenteeism, and unexpected volume spikes.Customer Service Representative
Teleperformance Inc. · 2015 — 2019Handled inbound and outbound calls, chats, and emails to assist customers with inquiries and issues, while also making upsell recommendations.
Skills & Expertise
Education
- BS in Business administration major in marketingCollege of San Agustin - Bacolod · — — 2015
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