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Tomm J. — Mid-Level Customer Service Trainer from Philippines

Tomm J.

Mid-Level Customer Service Trainer

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Tomm J. has built a professional foundation in education and business process outsourcing within the Philippines, serving as a Trainer and Customer Service Representative at Teleperformance Philippines since August 2022. At Brainlinks Tutorial Center, he worked as a Private Tutor, assisting students in core subjects like mathematics and English, preparing them for examinations and assessments. In his customer service and training roles, Tomm J. specializes in developing and facilitating training programs, conducting classroom facilitation, and evaluating trainees to support customer retention and sales goals. Earlier, he gained frontline experience in the service industry as a Service Crew Member at Wizard Manpower and Allied Services. He holds a Bachelor of Science in Mathematics and a Certificate of Professional Education from Cebu Technological University. His key areas of expertise include classroom facilitation, Microsoft Applications, and customer service/retention.

Experience

  • Private Tutor

    Brainlinks Tutorial Center · 2018 — 2022
    Assisted students of varying skill levels in core subjects, such as mathematics and English. Prepared students for examinations and assessments, enhancing their confidence and skills.
  • Customer Service Representative / Trainer

    Teleperformance Philippines · 2022 — Present
    Delivered first-class customer service by proactively addressing customer needs and requirements. Responded to customer service inquiries in a timely and accurate manner, fostering strong client relationships and maintaining sales goals.
  • Service Crew Member

    Tekton Entre Multipurpose Cooperative · 2017 — 2018
    Engaged with customers to ensure their needs were met efficiently while providing excellent service in a fast-paced environment.

Skills & Expertise

Education

  • Certificate of Professional Education
    Cebu Technological University - Main Campus · — — 2019
  • Bachelor of Science in Mathematics
    Cebu Technological University - Main Campus · — — 2018

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