Mid-Level Customer Service Trainer
Open to offersNew to PlatformTomm J. has built a professional foundation in education and business process outsourcing within the Philippines, serving as a Trainer and Customer Service Representative at Teleperformance Philippines since August 2022. At Brainlinks Tutorial Center, he worked as a Private Tutor, assisting students in core subjects like mathematics and English, preparing them for examinations and assessments. In his customer service and training roles, Tomm J. specializes in developing and facilitating training programs, conducting classroom facilitation, and evaluating trainees to support customer retention and sales goals. Earlier, he gained frontline experience in the service industry as a Service Crew Member at Wizard Manpower and Allied Services. He holds a Bachelor of Science in Mathematics and a Certificate of Professional Education from Cebu Technological University. His key areas of expertise include classroom facilitation, Microsoft Applications, and customer service/retention.
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