Tommy F.
Senior Sales Development Representative
Open to offersNew to PlatformAbout
Tommy F. is a seasoned Sales and Client Success professional based in Bulacan, Philippines, with over 15 years of experience in driving revenue growth and managing customer relationships. His substantial career includes roles in both B2B and B2C markets, particularly within SaaS and AI startups. Renowned for his proven track record as a Sales Development Representative (SDR) and Business Development Representative (BDR), Tommy excels in lead generation, outreach, and pipeline development. He has a rich history of successfully leading high-performing teams and coaching for performance improvement. He is proficient in using CRM systems such as HubSpot and Salesforce to maintain accurate data and engage customers through cold outreach and personalized campaigns. Throughout his career, he has held significant roles such as Senior Supervisor at Transparent BPO, where he enhanced KPI performance by 15%. His expertise extends to managing client success for global translation projects, ensuring a 95% satisfaction rate while resolving client escalations and enhancing process efficiencies.
Experience
Sales Development Representative
GushWork · 2025 — 2026Conducted targeted outbound prospecting through email, LinkedIn, and cold calling to generate qualified leads. Researched prospects to determine business needs and revenue opportunities. Maintained records of interactions and pipeline status in CRM systems and developed personalized outreach campaigns based on website audits.Sales Development Representative / Business Development Representative
Qodo AI | Privya | Deci AI | Dealtale Inc. · 2022 — 2025Performed multi-channel outbound campaigns to generate qualified leads across various industries. Scheduled meetings with decision-makers to support pipeline growth and managed accurate CRM data for over 300 prospects monthly. Collaborated with marketing teams to refine messaging and outreach strategies.Client Services Manager / Customer Success
Tomedes Ltd. · 2022 — 2023Managed global client accounts for translation projects while ensuring high satisfaction rates. Addressed escalations, maintained service quality, and coordinated across teams to streamline processes. Actively monitored client feedback to suggest process improvements for retention.Sales Development Representative
Arthur Brunt Quality Grocer · 2022 — PresentEngaged potential customers through calls and emails to book over 20 demos monthly. Fostered strong client relationships to drive repeat business and provided market insights to support product development.Senior Supervisor, Customer Service & Sales
Transparent BPO · 2016 — 2022Oversaw a team of more than 50 agents in inbound and outbound sales campaigns. Enhanced KPI performance through coaching and training, facilitated client calls, and provided weekly operational reports. Ensured adherence to service level agreements and managed escalations.Supervisor
Teleperformance Inc. · 2010 — 2016Led operations for technical support and customer service teams. Managed the hiring, training, and development of agents, leading to reduced turnover. Delivered insights on customer interactions and operational enhancements.Customer Service Representative
Winsource Solutions Inc. · 2008 — 2010Provided frontline support alongside order processing and account management. Met performance targets consistently while ensuring high levels of customer satisfaction.
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