Toni R.
Mid-Level Technical Support and Sales Consultant
Open to offersNew to PlatformAbout
Toni R. is a seasoned Customer Service Representative and Technical Support Specialist based in Cebu City, Philippines, with over five years of rich experience in the fields of sales, web hosting, and customer support. She is distinguished by her proficiency in technical troubleshooting, particularly for WordPress, and her adeptness at managing domain and hosting tasks. At Newfold Digital, she has excelled as a Sales Consultant by consistently achieving high conversion rates, employing consultative selling to identify and fulfill customer needs, thereby driving revenue growth through upselling premium services. Previously, Toni was instrumental in delivering comprehensive technical support for WordPress-related issues, enhancing site performance, and ensuring a seamless customer experience. Her tenure at Concentrix enhanced her capability to maintain remarkable customer satisfaction scores by resolving connectivity and mobile device issues through meticulous problem solving. Additionally, her early career in healthcare representation at Staff Outsourcing Solutions equipped her with strong client relationship-building skills. Toni R.'s academic background in Hospitality Management further complements her solid track record across varied industries.
Experience
Sales Consultant
Newfold Digital · 2023 — PresentIdentified customer needs and recommended personalized domain, hosting, and website solutions to achieve high conversion rates. Engaged in upselling and cross-selling of premium services, including SSL and hosting upgrades. Managed inquiries, converting prospects into long-term customers through consultative selling. Guided clients throughout the purchase and onboarding process, ensuring a seamless setup experience. Addressed customer concerns proactively to reduce churn and implemented data-driven strategies to optimize digital marketing solutions.WordPress Technical Support
Newfold Digital · 2022 — 2023Provided technical assistance for WordPress websites, focusing on themes, plugins, and hosting issues. Diagnosed website errors, enhancing performance and minimizing downtime. Assisted with website setup, migration, and maintenance tasks. Clarified technical concepts for non-technical users to boost satisfaction and confidence. Collaborated with internal teams to resolve complex hosting and server challenges, delivering advanced troubleshooting and plugin optimization.Customer Service Associate / Technical Support
Concentrix – i2 IT Park Cebu · 2019 — 2022Delivered technical support and upsold services regarding mobile devices and account issues. Resolved customer concerns through systematic troubleshooting to achieve first-call resolution. Maintained high satisfaction scores via effective communication and problem-solving. Managed a high volume of interactions while ensuring accuracy and professionalism. Educated customers on device features and preventive practices to avoid recurring problems.Healthcare Representative
Staff Outsourcing Solutions · 2018 — 2019Assisted clients with inquiries related to healthcare products and services. Processed orders and addressed client requests efficiently. Cultivated strong relationships with clients to fulfill service and sales objectives.Supervisor (Housekeeping & Food and Beverage)
STK Ta Bai – Paolito's Seafood House · 2017 — 2018Oversaw daily operations in both housekeeping and food and beverage departments. Managed staff schedules and training while monitoring their performance. Ensured appropriate staffing levels and maintained inventory. Maintained service quality standards in both kitchen and banquet operations.On-the-Job Training (OJT)
Crown Regency Hotels & Towers Cebu · 2016 — 2017Supported hotel operations, including housekeeping and guest services. Assisted the team in achieving service excellence and guest satisfaction.
Skills & Expertise
Education
- Bachelor of Science in Hospitality Managementnull · 2013 — 2017
- Secondary Educationnull · 2012 — 2013