Toosdai L.

Toosdai L. is a seasoned customer service professional with over 25 years of experience across healthcare, insurance, banking, and the hospitality industries. Her expertise in managing high-volume support operations includes handling over 50 customer interactions daily and effectively resolving complex issues, maintaining high satisfaction levels within remote environments. Skilled in CRM systems such as Salesforce and Delphi, Toosdai has demonstrated her ability to strengthen customer relationships, facilitate conflict resolution, and manage client accounts adeptly. Her notable roles include a Customer Service Agent at BroadPath, LLC, where she excelled during Medicare open enrollment, and an Insurance Agent at American Income Insurance, where she conducted virtual consultations and clarified intricate insurance options. Toosdai also contributed as a driver for Uber/Lyft, where her commitment to quality customer experiences was consistently recognized. With a master's degree in Organizational Management and a bachelor's degree in Journalism, she is also certified in Teaching English as a Foreign Language, adding breadth to her professional capabilities.