Tosin A.
Mid-Level IT Support Specialist
Open to offersNew to PlatformAbout
Tosin A. is an experienced IT Support/Helpdesk Technician with a solid background in banking, web development, and IT services. At Sterling Bank, Tosin documents technical resolutions, maintains a structured knowledge base, and optimizes software performance to ensure smooth banking operations. His proficiency in troubleshooting, systems administration, and IT security supports business continuity and rapid incident resolution. Tosin’s prior work at Hyecode Global Resource included web development and client site management, as well as training students in core IT competencies. At Finest Edge Resource Network, he handled network and server administration, technical documentation, and cross-functional team coordination for client solutions. Tosin’s credentials include a CompTIA A+, Google IT Support, and ITIL 4 certification, and he holds advanced diplomas and ongoing studies in cyber security and computer science.
Experience
End User Support Officer
Sterling Bank · 2023 — PresentAddressed technical issues by documenting resolutions and establishing a structured knowledge base to facilitate faster troubleshooting and enhance first-time resolution rates. Developed and instituted a resolution documentation system adopted by the team, standardizing support procedures and expediting incident resolution. Enhanced software performance and proactively managed potential disruptions to ensure continuous banking operations. Identified and analyzed recurring errors and problem trends, implementing lasting solutions. Executed troubleshooting for various hardware and network-related issues, employing technical skills to swiftly resolve concerns. Conducted software installations and maintenance tasks, ensuring the efficiency of applications vital for the bank's operations. Performed routine software updates, system checks, and hardware maintenance to maintain system performance and stability.Web Developer
Hyecode Global Resource · 2021 — 2022Worked collaboratively with a team to design, develop, maintain, and update multiple client websites. Created and launched an effective digital marketing website. Provided training for students in various IT disciplines, including web development, software development, and digital marketing.IT Support Officer
Finest Edge Resource Network · 2020 — 2021Responsible for installing and configuring computer hardware, operating systems, software applications, and networks. Diagnosed and resolved system and network issues for various clients, addressing both hardware and software challenges. Coordinated with the networking team to connect multiple systems for clients and outsourcing firms. Developed technical documentation and procedures, performed elementary network and server administration, and provided technical guidance to junior technicians.Intern (Help Desk Technician)
De Joseph Computer Institute · 2017 — 2018Engaged in troubleshooting, repairing, and maintaining computer systems while managing technical support operations. Supplied support through procedural documentation and relevant reports. Responded promptly to service issues and customer inquiries. Assessed the electrical safety of computer equipment.
Skills & Expertise
Education
- HND in Computer ScienceOsun State Polytechnic · 2018 — 2021
- ND in Computer ScienceOsun State Polytechnic · 2014 — 2016
- Bsc in Cyber SecurityMiva Open University
Interested in this professional?
Sign in as an employer to save this profile or invite Tosin A. to a job.
Sign in as an employer