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Tran X. — Senior Claim Assessor from Vietnam

Tran X.

Senior Claim Assessor

Vietnam 6+ years
Open to offersNew to Platform
Languages
EnglishVietnamese
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About

Tran Xuan T. is a dedicated professional with a robust background in the insurance and customer service industries. She began her career as a Senior Claim Assessor at Papaya Insurtech, where she expertly evaluated life and health insurance claims, exercising individual approval authority for significant claim amounts. Her role involved coordinating operations with major insurance partners and ensuring data consistency through thorough analyses of medical documentation. At Bureau Veritas Vietnam, she functioned as a Customer Service Officer, guiding clients on international standards like ISO and managing audit logistics. Her attention to linguistic detail ensured high-quality audit reports. Tran also has experience as an Administrative Officer at Valory Company Limited, where she handled documentation and translations, demonstrating her problem-solving and language quality assurance skills. She holds a Certificate in Health Insurance Claims Assistance and an ISO Awareness Certificate, underscoring her commitment to professional development in her field.

Experience

  • Senior Claim Assessor

    PAPAYA INSURTECH · 2021 — 2025
    Evaluated and validated complex life and health insurance claims, ensuring adherence to industry standards. Held approval authority for claim cases and coordinated with major insurance partners. Analyzed medical documentation and policy terms for transparent claim decisions. Collaborated with various departments to enhance the claim handling process and trained junior staff on internal procedures.
  • Customer Service Officer

    BUREAU VERITAS VIETNAM · 2017 — 2021
    Provided consultation to clients on complex company services and global standards. Managed logistics for audits, ensuring effective coordination for clients. Reviewed audit reports for compliance with international standards while maintaining internal documentation databases. Implemented the 5S Methodology to improve workplace organization and safety.
  • Administrative Officer

    VALORY COMPANY LIMITED · 2016 — 2017
    Managed flight bookings and relationships with hotels, restaurants, and vendors. Drafted and translated corporate documents and research, ensuring linguistic accuracy between English and Vietnamese. Supported international tour operations as a professional guide.
  • Telesales Representative

    PRUDENTIAL VIETNAM · 2016 — 2016
    Engaged with clients to provide consultations on financial and insurance products, successfully guiding them toward suitable plans. Oversaw sales targets and qualified leads for transfer to the specialized sales department.

Skills & Expertise

Education

  • Bachelor of Arts in English
    Ho Chi Minh City Open University · 2012 — 2016

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