Trexie G.
Mid-Level Content Moderator
Open to offersNew to PlatformAbout
Trexie M. G. is a skilled Content Moderation Specialist based in Malabon City, Philippines, noted for her strong analytical abilities and attention to detail. Currently, she works with Taskus in Anonas QC, where she rigorously monitors and moderates user-generated content to ensure compliance with platform guidelines, effectively enhancing user experiences and maintaining platform integrity. Trexie's capability to handle content management, policy compliance, and customer service is further bolstered by her experience in previous customer service roles at Sagility, WNS Global, Teleperformance, and Inspiro Company. Her educational foundation in Information Technology from STI Caloocan College aids her proficiency in troubleshooting and managing Windows OS environments. Fluent in both English and Tagalog, her career is marked by successful contributions to both front-line support and backend process improvements.
Experience
Content Moderator
Taskus · 2024 — PresentMonitored and moderated user-generated content to ensure compliance with platform guidelines and community standards. Applied fair judgment consistently when managing diverse types of content to contribute to a positive online community. Diligently monitored and removed inappropriate content to enhance user experience.Customer Service
Sagility · 2023 — 2024Handled a high volume of customer interactions, providing effective solutions for healthcare-related inquiries. Utilized internal databases to document cases while ensuring complete data integrity. Delivered superior customer service and addressed client requests.Customer Service
WNS Global · 2022 — 2023Provided exceptional support through multiple channels, consistently meeting production and quality goals. Addressed third-party billing issues, resolved computer system problems, and handled customer service inquiries. Demonstrated excellent communication and customer service relations skills.Customer Service Representative
Teleperformance · 2021 — 2021Delivered front-line technical and general support by troubleshooting user issues in a Windows-based environment. Resolved customer complaints empathetically, leading to greater loyalty and repeat business. Managed high-stress situations while maintaining professionalism and effectively resolving conflicts.Customer Service Representative
Inspiro Company · 2020 — 2021Ensured high uptime for end-users by providing rapid technical interventions and streamlining troubleshooting workflows in a busy environment. Responded to customer requests regarding products, services, and company information. Efficiently handled escalated calls to reach satisfactory resolutions for customers and the company.Area Supervisor
Primepower Manpower Services · 2019 — 2020Regularly evaluated employee skills and knowledge, providing training and mentorship to individuals needing improvement. Led team meetings to discuss goal progress, address challenges, and foster continuous learning among team members. Mediated discussions to resolve conflicts between employees, facilitating mutually beneficial outcomes.
Skills & Expertise
Education
- Bachelor of Science: Information TechnologySTI CALLOCAN COLLEGE · — — 2026
- High School DiplomaLONGOS NATIONAL HIGH SCHOOL · — — 2015
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