Trisha M.
Mid-Level Customer Support Specialist
Open to offersNew to PlatformAbout
Trisha M. is a proactive customer service representative with nearly two years of experience in the BPO industry, specializing in customer service, retention, and appointment scheduling. She excelled during the Sprint to T-Mobile transition, effectively managing churn-prone accounts and enhancing her objection handling skills for improved customer retention. Her expertise extends to the B2B sales domain, where she worked on optimizing Google Ads campaigns to boost efficiency and engagement. In her role at ePerformax, she resolved complex billing and technical issues, and facilitated effective transitions during high-stakes account migrations. At Concentrix, she managed Google Ads campaigns, achieving cost-efficient results through strategic bid adjustments and keyword targeting. Additionally, in her tenure as a Team Leader at zFlowers, she implemented workflow improvements and coached her team for better service delivery. Trisha holds a Bachelor of Science in Travel & Tourism Management from Indiana Aerospace University.
Experience
Appointment Setter
Long Wealth Capital · 2025 — 2026Executed both inbound and outbound outreach to assess prospects based on financial criteria, schedule appointments, and boost lead-to-meeting conversion rates. Kept precise records in the CRM, applied targeted questioning to identify high-value prospects, and utilized follow-up reminders to elevate attendance. Developed relationships with clients to foster improved conversion rates and seamless transitions to advisors.Team Leader
zFlowers · 2025 — 2025Directed a team engaged in order processing and customer communication, providing coaching to agents, managing escalated issues, and introducing workflow enhancements to expedite problem resolution. Ensured accurate communication with vendors and clients to maintain proper order fulfillment and reliable service standards.Sales Representative
Concentrix · 2024 — 2024Oversaw and refined Google Ads campaigns for client accounts, concentrating on keyword targeting and bid adjustments to enhance campaign effectiveness. Conducted regular analyses of performance metrics and instituted optimizations to boost engagement and cost efficiency. Facilitated one-on-one client meetings to discuss results, set expectations, and ensure alignment of campaign strategies with business objectives.Customer Service Representative
ePerformax · 2021 — 2022Addressed billing, network, and device inquiries through phone and chat, ensuring timely technical support and guidance. Monitored and managed high-risk churn accounts during the Sprint-to-T-Mobile migration, utilizing objection-handling techniques to facilitate customer retention. Assisted retail partners in account setup and device orders while escalating complex cases to enhance resolution speed.
Skills & Expertise
Education
- Bachelor of Science in Travel & Tourism ManagementIndiana Aerospace University · 2019 — 2024
- Bachelor of Science in Physical TherapyCebu Doctors’ University · 2015 — 2018
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