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Trisha D. — Junior Technical Support Specialist from Philippines

Trisha D.

Junior Technical Support Specialist

Philippines 3-6 years
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About

Trisha D. is a 24-year-old professional based in Bacolod City, Philippines, with experience in both technical and teaching environments. She has worked as a Technical Support Representative at Straight Talk, where she was responsible for diagnosing and resolving technical issues through effective Technical Troubleshooting and Communication Skills. Her role involved engaging directly with customers to enhance their experience by walking them through solutions to software malfunctions. Trisha has also served as an English Teacher, focusing on developing students' proficiency in reading, writing, speaking, and listening, while planning lessons tailored to diverse educational needs. She has experience at Panasiatic Call Center, Teleperformance, and Palm Talk Acadsoc, and her educational background includes a Bachelor of Science in Business Administration from La Consolacion College in Bacolod. She is skilled in Customer Service & Support, Time Management, and exhibits adaptability across different roles.

Experience

  • Technical Support representative

    Straight Talk · 2020 — 2021
    Diagnosed and resolved technical issues reported by customers, utilizing troubleshooting techniques. Engaged with customers by asking detailed questions to understand problems, and guided them through potential solutions.
  • English Teacher

    null · 2021 — Present
    Taught various aspects of the English language, focusing on reading, writing, speaking, and listening skills. Developed and delivered lessons tailored to meet the diverse learning needs of students.
  • Chatter

    null · 2019 — Present
    Engaged with customers through messaging, facilitating custom content requests, promoting pages, and creating interactive games. Fostered personalized interactions to build rapport with subscribers.
  • Customer Service & Support

    Panasiatic Call Center Inc.
    Assisted customers with booking flights, hotel reservations, and car rentals, ensuring a smooth transaction process.

Skills & Expertise

Education

  • Bachelor of Science in Business Administration
    La Consolacion College- Bacolod · — — 2021
  • Accounting and Business Management
    La Consolacion College- Bacolod · — — 2019

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