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Tristan T. — Mid-Level IT Help Desk and Support Specialist from South Africa

Tristan T.

Mid-Level IT Help Desk and Support Specialist

South Africa 6+ years
Open to offersNew to Platform
Languages
English
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About

Tristan T. is a dedicated Administrator and IT Specialist with extensive experience at Razor Freight Services. Over the years, he has excelled in handling diverse administrative tasks while providing exemplary support as an IT Help Desk and Support Specialist. His role includes proactively identifying and resolving recurring administrative challenges, which has significantly reduced operational costs and minimized workflow disruptions. Tristan efficiently manages resources, ensuring optimal utilization while maintaining budget constraints. Skilled in hardware and software troubleshooting, he adeptly resolves complex issues involving network connectivity and software configuration, smoothing operational functions for end-users. His expertise extends to handling Azure Active Directory, managing user accounts and network security by monitoring firewall logs, and deploying VPN clients. Tristan holds a Bachelor of Science in Information Technology from Richfield Institution and a Higher Certificate in IT and Support Services from Varsity College, further enhancing his capability to improve system efficiencies and performance in his field.

Experience

  • Warehouse/Operations Manager

    Razor Freight Services · 2022 — Present
    Implemented strict inventory control procedures to enhance accuracy and reduce shrinkage. Collaborated with procurement and transportation teams to optimize supply chain operations, ensuring smooth material flow. Successfully introduced new warehouse management systems or technologies to improve data visibility and operational efficiency.
  • IT Help Desk and Support Specialist

    Razor Freight Services · 2020 — Present
    Diagnosed complex hardware and software issues, including network connectivity and operating system errors, ensuring minimal disruption for end-users. Effectively conveyed technical information to non-technical users to foster understanding and a positive experience. Followed up proactively with users to confirm problem resolution and collect feedback for continuous improvement.
  • Administrator

    Razor Freight Services · 2019 — Present
    Proactively identified and addressed administrative challenges to minimize workflow disruptions and operational costs. Managed resource allocation effectively, ensuring optimal utilization of supplies and equipment within budget constraints.

Skills & Expertise

Education

  • Bachelor of Science in Information Technology
    RICHFIELD INSTITUTION · 2021 — 2025
  • Higher Certificate in IT and Support Services
    VARSITY COLLEGE · 2019 — 2020

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