Tristan D.

Tristan D. is a seasoned Customer Success and Operations Leader with over 15 years of comprehensive experience in managing customer relationships, client retention, onboarding, and quality assurance for global organizations. In his current role at Selly Automotive CRM, he leads end-to-end client onboarding across the US, facilitating CRM setup and training for dealership partners. At Microsourcing, he excelled as a Customer Success Manager, managing relationships and retention for enterprise clients using Wrike's Project Management Software. Previously, as Senior Client Success Associate at Sterling Talent Solutions, he led a team in managing escalations and trained clients and staff in best practices. His extensive background includes quality management at Serco Global Services and financial advisory work at JPMorgan Chase, demonstrating proficiency in CRM platforms, process improvement, and data analysis. Tristan’s career commenced at ePLDT Ventus, where he provided customer support for telecommunications clients. He possesses strong interpersonal skills, honed through collaboration with diverse teams and clients in the U.S., U.K., and Asia.