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Trixie J. — Junior Member Services Officer from Philippines

Trixie J.

Junior Member Services Officer

Philippines No experience yet
Open to offersNew to Platform
Languages
English
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About

Trixie Joyce N. is a dedicated hospitality professional with a Bachelor of Science in Hospitality Management from Bulacan State University. She has significant experience working in the hospitality and travel industry, having served as a Server Staff at Ombu Kusina Sequoia Hotel (2022-2023) and as a Member Services Officer at Astoria Vacation and Leisure Club Inc. (2023-2026). In her role at Astoria, she managed membership inquiries, processed applications, and ensured excellent customer service, utilizing skills in Microsoft Office, Google Workspace, and hotel management systems such as IFCA and HOTELGIX. Her position involved room quality inspections and cross-department coordination, ensuring operational excellence and high standards of guest satisfaction. Additionally, Trixie has completed extensive training in dining service, food and beverage management, and front office services, showcasing her commitment to professional growth.

Experience

  • Member Services Officer

    Astoria Vacation and Leisure Club Inc. · 2023 — 2026
    Assisted members with a variety of inquiries and transactions, while delivering exceptional customer service. Handled membership applications, renewals, updates, and cancellations, ensuring the maintenance of accurate and confidential records. Clarified product offerings, services, and policies, resolved member complaints, and supported check-in and check-out processes while addressing requests and concerns. Conducted inspections of rooms to ensure all amenities and setups were prepared for member arrival, and participated actively in pre-arrival coordination meetings to discuss guest profiles and operational priorities.
  • Server Staff

    Ombu Kusina Sequoia Hotel · 2022 — 2023
    Welcomed guests in a timely and courteous manner, presented menus, collected accurate orders, and served food and beverages, while ensuring that guest satisfaction was maintained by addressing any concerns quickly.

Skills & Expertise

Education

  • Bachelor of Science in Hospitality Management
    Bulacan State University- Hagonoy Campus · 2015 — 2019

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