Troy S.

Troy S. is a determined customer service professional with nearly two years of experience specializing in handling escalations and resolving complex issues within the customer service industry. His tenure at Concentrix involved managing escalated calls for Comcast's consumer corporate division, utilizing skills in problem-solving and communication to deliver swift and effective resolutions. He demonstrated excellence in negotiating sales and achieving targets, enhancing customer trust and satisfaction through proficiently addressing and resolving technical and billing inquiries. Aiming to leverage his extensive experience in escalation management, customer retention strategies, and high-level customer support, Troy is seeking a role as a Customer Service Representative or Virtual Assistant. Troy is currently pursuing a Bachelor of Science in Accountancy at the University of Cebu while showcasing adaptability in diverse work environments. He is also skilled in using CRM and ticketing systems to maintain seamless operations and enhance service quality.