Truong N.
Senior Academic Coach
Open to offersNew to PlatformAbout
Truong N. is a dedicated English Second Language Teacher and Senior Academic Coach with over eight years of experience in the education industry, emphasizing quality management and service excellence. He has a demonstrated success in optimizing teacher performance and generating high Internal Referral (IR) revenue across prestigious organizations like Wall Street English Go Vap in Ho Chi Minh City. Skilled in strategic student success, Truong has managed high-level academic progress and optimized CRM workflows to enhance student learning outcomes. His proficiency in stakeholder management has ensured seamless collaboration between local staff and foreign faculty. Additionally, during his tenure as Deputy Academic Manager at AMES ENGLISH, he overhauled teacher scheduling systems and integrated active learning approaches into curricula, enhancing competitive advantage. With a background in SEO and digital marketing as a Certified eMarketing Associate (eMA), he has applied these strategies to improve student retention and referral revenue. Holding a Bachelor of Arts in English Language from Van Lang University, Truong's leadership has also expanded into the EdTech sector, where he managed virtual learning operations and translated academic materials with precision.
Experience
Academic Portfolio & EdTech Operations
Van Lang University · 2019 — 2025Directed the creation of SEO-optimized academic content and localized international curricula to enhance organic lead generation and brand authority. Oversaw high-level English-Vietnamese translation of corporate training materials and pedagogical frameworks, ensuring complete linguistic accuracy. Coordinated student recruitment projects and managed extensive candidate databases to support the university's enrollment initiatives. Supervised virtual learning operations across multiple EdTech platforms to guarantee seamless technical execution and an exceptional student experience.Senior Academic Coach
Wall Street English Go Vap · 2024 — PresentOversaw high-level academic progress and enhanced CRM workflows to improve transparency in Coach Scores and learning outcomes for students. Facilitated collaboration between local staff and foreign faculty to align instructional strategies with operational goals. Actively managed re-registration cycles and utilized client satisfaction to boost referral revenue, thereby impacting center KPIs. Developed and led specialized workshops and English proficiency clubs to enhance brand engagement and promote student mastery.Deputy Academic Manager
AMES ENGLISH · 2023 — 2024Revamped the teacher scheduling system within the Academic Department, enhancing resource utilization and coverage efficiency. Carried out systematic instructional assessments, delivering data-driven performance metrics and tailored professional development for teaching staff. Created and implemented comprehensive recruitment frameworks for Vietnamese Teachers, Admissions Consultants, and Marketing roles. Directed the integration of the 'Active Learning Approach' into Cambridge Exam curricula, fostering student achievement.Educational Teamleader
Van Lang University · 2019 — 2021Led student recruitment initiatives, managed lead databases, and coordinated large educational events at Van Lang University. Established effective quality assurance protocols to monitor consultancy activities, optimizing resource allocation during critical applicant cycles.
Skills & Expertise
Education
- Bachelor of Arts in English LanguageVan Lang University · 2019 — 2023
Interested in this professional?
Sign in as an employer to save this profile or invite Truong N. to a job.
Sign in as an employer