Truong D.
Mid-Level IT Specialist
Open to offersNew to PlatformAbout
Hieu T. is an experienced IT Operator with over six years of comprehensive expertise in IT support and operations across various industries, including technology manufacturing, real estate, and finance. Currently working as an IT Support Contractor at Keppel, Hieu provides Level 1 and 2 support, addressing computer, printer, and application-related issues. His role involves managing hardware inventory, facilitating onboarding and offboarding processes, and coordinating with vendors for warranty claims and resolutions. Previously, Hieu served as an IT Engineer at Funding Societies Vietnam, where he implemented and maintained network infrastructure and provided technical support across Vietnamese, Thai, and Indian offices. Hieu's skills include Active Directory Management, Azure Intune, and operating in both Windows & MacOS Environments. With educational credentials from Hutech, he holds a Bachelor’s degree in Information Technology.
Experience
IT Support - Contractor
Keppel · 2026 — PresentProvided Level 1 and Level 2 support for computer, printer, and application issues via phone, messaging, remote desktop, and in-person assistance. Collaborated with vendors for laptop warranty claims and resolutions. Oversaw hardware inventory management with accurate tracking and updates. Partnered with HR for onboarding and offboarding processes. Managed account permissions and Office license allocations with the regional team. Conducted daily inspections of meeting rooms to support critical meetings and served as the Centralized Printer Administrator.IT Engineer - Contractor
Funding Societies Vietnam · 2023 — 2025Delivered L1/L2 technical support to users across Vietnam, Thailand, and India, troubleshooting hardware and software issues. Installed, configured, and maintained computer systems, software, network devices, and cameras. Managed the network infrastructure for the Vietnam office and conducted regular network vulnerability assessments to address security risks. Collaborated with HR for user account provisioning and de-provisioning, providing training to empower users on basic IT skills. Maintained the face-recognition office access system, CCTV, and PBX systems, while managing service requests via Jira.Senior IT Support - Contractor
Keppel Land Vietnam · 2022 — 2023Delivered Level 1 and Level 2 support for computer, printer, and application issues through multiple support channels. Coordinated task distribution and team alignment for IT operational continuity. Managed collaborations with vendors for laptop warranty claims. Oversaw hardware inventory management, assisted with onboarding and offboarding processes, and functioned as the PDQ Administrator. Conducted non-standard application removal quarterly and provided regular reports to the Line Manager and Head of Department.IT Operation - Contractor
INSEE VIETNAM · 2020 — 2022Operated and managed the IT Infrastructure system within an industrial factory, monitoring the server room environment. Managed ticketing via ServiceNow, providing L1 user support, hardware asset management, and facilitating onboarding and offboarding processes.IT Operation - Contractor
Techtronic Industries Viet Nam Manufacturing · 2019 — 2020Set up laptops for users including domain joining and software installations. Administered the File Server and addressed user issues related to laptops and Office 365 while supervising IT Infrastructure projects.IT Operation - Contractor
Repsol Vietnam · 2019 — 2019Managed ticketing via ServiceNow, handling hardware asset management. Set up laptops for users and troubleshot various user issues while monitoring the status of infrastructure devices and managing conference and Cisco phone systems.iOS Developer
5k Studio · 2018 — 2018Worked as a UI developer.
Skills & Expertise
Education
- Bachelors - Information TecnologyHutech · 2014 — 2018
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