Tshegofatso S.
Mid-Level Customer Support Specialist
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About
Tshegofatso S. is a seasoned Customer Support professional based in Midrand, Gauteng, with over 7 years of experience in administrative roles and client management. Leveraging a background in Tourism & Hospitality, she specializes in high-volume client management and Data Entry to optimize remote work operations for travel companies. Her current role as a Clearing & Forwarding Administrator at Mine One One Clearing involves managing import/export processes while maintaining a 99% accuracy rate in documentation. Prior to this, she served as a PSIRA Consultant & Administrator at KGL Company, focusing on customer support and credentialing. Her previous experience includes roles such as Administrative Clerk and Teachers' Assistant at Zeerust High School, where she managed travel planning and scheduling. At VVM Call Centre, she excelled in Phone Support for debt collection. Her education includes a National Certificate in Occupationally Directed Education Training and a Tourism & Hospitality Certificate, equipping her with essential skills for her multifaceted career.
Experience
Clearing & Forwarding Administrator
MINE ONE ONE CLEARING · 2024 — PresentOversee high-volume import/export booking processes and customs inquiries to guarantee on-time delivery for global clients. Conduct precise Data Entry for shipping documents, including export declarations and Bills of Lading. Collaborate with customs officers and port authorities to facilitate smooth transitions while resolving administrative issues. Provide assistance to clients in selecting routes and booking carriers via various transportation methods.PSIRA Consultant & Administrator
KGL COMPANY · 2024 — 2024Deliver dedicated Customer Support to individuals and businesses by managing inquiries through phone and email channels. Execute high-volume Data Entry for course reports and credentialing, ensuring the quality of printed certificates and ID cards. Manage Phone Support and switchboard relief while efficiently handling numerous client inquiries.Administrative Clerk & Teachers' Assistant
ZEERUST HIGH SCHOOL · 2019 — 2023Coordinate comprehensive Travel Planning and manage expense reports for faculty, ensuring accurate resource procurement and itineraries. Optimize Scheduling for faculty appointments and conferences, effectively reducing conflicts. Support diverse faculty requirements by organizing classroom equipment and materials while multitasking.Call Centre Agent
VVM CALL CENTRE · 2021 — 2023Offer consistent Phone Support for debt collection, utilizing CRM Software to document communication history and address account discrepancies. Maintain accurate records of client interactions, highlighting strong administrative organization and customer service skills.General Worker – Mechanical Assembly
MARACOF-E – ZEERUST PV PROJECT (75MW) · 2020 — 2020Maintain high safety standards while fostering productive teamwork in a demanding, time-sensitive environment.
Skills & Expertise
Education
- National Certificate in Occupationally Directed Education Training and Development Practices (OD-ETDP)ETDP SETA & DEPARTMENT OF LABOUR LEARNERSHIP · 2017 — 2018
- Grade 12 in Engineering Science, Industrial Organisation, Mathematics, Business English, AfrikaansTECHNICOL SA COLLEGE · 2016 — Present
- Tourism & Hospitality Certificate in Office Practice, Customer Service, Windows & PC Fundamentals, Tourism GeographyBOSTON CITY CAMPUS · 2013 — Present
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