Tshepiso M.
Senior Office Administration Specialist
Open to offersNew to PlatformAbout
Tshepiso M. is a Senior Office Administrator based in Johannesburg with over eight years of experience supporting operations and customer service in the retail, education, and e-commerce sectors. At Pepkor Lifestyle, Tshepiso enhanced e-commerce customer service by resolving over 90% of queries within 24 hours, implementing a ticketing system that cut response times by 30%, and maintaining accurate CRM records. Previously at Edcon Group, Tshepiso organized large-scale meetings and workshops while reducing administrative errors and supporting recruitment processes. At SWGC TVET College, Tshepiso played a key role in onboarding more than 1,000 students and improving student data management. Tshepiso possesses strong skills in SAP, process improvement, and data integrity, and is expanding technical knowledge through ongoing Business Informatics and Full Stack Development studies.
Experience
E-commerce Customer Service Administrator
Pepkor Lifestyle · 2020 — PresentAddresses customer queries and maintains CRM records to ensure data accuracy; contributes to order processing coordination by working with logistics and warehouse teams, and utilizes ticketing system processes within an e-commerce environment.Office Administrator
Edcon Group · 2017 — 2019Schedules meetings and workshops, manages document control in compliance with data privacy standards, supports recruitment and onboarding procedures, and applies enhanced verification processes to reduce administrative errors within the office setting.Office Administrator
SWGC TVET College · 2015 — 2016Assists in onboarding large student intakes, participates in student data migration activities, and contributes to improving the accuracy of student information for the educational institution.
Skills & Expertise
Education
- Bachelor of Commerce in Business InformaticsUNISA · 2025 — Present
- Higher Certificate in Accounting SciencesUNISA · — — 2024
- National Diploma: Management AssistantSWGC TVET College
- Grade 12Forte High School
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