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Twinny L. — Mid-Level General Virtual Assistant from Philippines

Twinny L.

Mid-Level General Virtual Assistant

Philippines 2-3 years
Open to offersNew to Platform
Languages
English
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About

Twinny L. is a versatile professional with a rich background as a General Virtual Assistant, Certified Bookkeeper, and Technical Support specialist. Currently operating in the travel technology sector, she enhances back-office processes to boost customer experiences and support sales and marketing initiatives. Her previous experience includes comprehensive roles in the BPO and customer service industries, real estate, print services, and quality assurance. Twinny has a deep proficiency in various software tools, such as Microsoft Office Suite, Google Workspace, Xero, and QuickBooks. Her career is marked by successful stints with Creative Technology NZ Ltd, ePerformax Contact Centers & BPO, Realto Philippines, Qualfon/OneStar Partners, and Globiq BV, accumulating a robust skill set that includes data entry, graphic design, social media management, and client onboarding. Her academic credentials include a Bachelor of Business Administration from Silliman University, emphasizing her strong foundation in management. Twinny's ability to adapt and thrive across various business domains highlights her as a reliable asset in any industry.

Experience

  • General Virtual Assistant/Technical Support

    Creative Technology NZ Ltd (myodyssey.app) · 2022 — Present
    Facilitated client onboarding by processing branding information and establishing email templates and online forms, ensuring a seamless experience for tourism operators. Collaborated with the marketing team in crafting blog posts and email campaigns while maintaining brand consistency in drafted content. Assisted the sales team in managing and organizing prospect profiles to enhance targeted outreach efforts and conducted research on potential clients and competitors.

  • Customer Service Representative

    ePerformax Contact Centers & BPO, Cebu City · 2018 — 2018
    Provided support to eBay’s buyer and seller community by handling inbound calls and resolving transaction-related issues. Acted as the primary contact for users in need of assistance, troubleshooting, and delivering empathetic resolutions while maintaining professionalism and efficiency.

  • Real Estate Agent

    Realto Philippines, Dumaguete City · 2016 — 2018
    Managed property listings and coordinated viewings while overseeing sales transactions. Engaged closely with potential buyers to ascertain their requirements and guided them in discovering suitable properties. Worked in collaboration with sellers to effectively market their homes through compelling listings that showcased essential features.

  • Customer Service Representative

    Qualfon/OneStar Partners, Dumaguete City · 2015 — 2015
    Handled telecom account-related inquiries by managing a significant volume of inbound calls. Resolved customer concerns with a friendly, solution-oriented demeanor while troubleshooting various technical and service issues.

  • Quality Assurance Specialist

    Globiq BV, Dumaguete City · 2015 — 2015
    Conducted reviews and analysis of client documents to ensure quality assurance compliance. Focused on meticulous examination of documentation, providing feedback aimed at enhancing document accuracy and adherence to client standards.

  • Assistant General Manager

    Jet Ink Print Services, Tanjay City · 2010 — 2012
    Oversaw daily operations within the business, including managing print schedules and coordinating production efforts while ensuring quality control. Contributed to staff management by training new personnel and monitoring their performance, alongside supervising layout and design for printed materials in accordance with client specifications.