Tyecia B.
Mid-Level Real Estate Sales & Appointment Specialist
Open to offersNew to PlatformAbout
Tyecia B. is a detail-oriented administrative and customer support professional with extensive experience in the real estate, education technology, travel, and telecommunications industries. She currently serves as a Real Estate Sales & Appointment Specialist at Century 21, where she supports clients in both residential and commercial real estate. Her role involves managing lead qualification, scheduling appointments, and ensuring smooth client onboarding through effective CRM management. Tyecia's adeptness at coordinating appointments and maintaining client communications is supported by her proficiency with tools like Tally Dashboard and Follow Up Boss. Previously, she provided technical support at McGraw Hill, aiding students with digital learning platforms and troubleshooting technical issues. Her background also includes managing customer interactions at Princess Cruises and Optimum Jamaica, where she delivered exemplary service in high-volume environments. Tyecia holds an Associate's degree in Business Administration from Excelsior Community College and a Real Estate License from the Real Estate Training Institute.
Experience
Real Estate Sales & Appointment Specialist
Century 21 - Real Estate Services · 2024 — PresentManaged inbound and outbound calls for real estate leads, qualifying buyer and seller prospects based on their timeline, motivation, and readiness. Coordinated real estate appointments while ensuring client records were accurate and followed up with appropriate communication. Utilized CRM systems to monitor lead activity and supported client onboarding and administrative workflows.Customer Service Representative
Optimum Jamaica · 2024 — 2024Assisted customers with billing inquiries, account updates, and service-related matters. Scheduled technician appointments while ensuring precise coordination of services. Documented customer interactions and worked towards meeting quality assurance and performance goals.CSR
Amazon Retail - IBEX GLOBAL Jamaica · 2022 — 2023Assisted customers with online order inquiries, delivery issues, and account-related requests. Investigated discrepancies in shipments and documented interactions to resolve customer issues effectively. Processed refunds and replacements while adhering to company policies.Higher Education Technical Support Representative
McGraw HillProvided remote technical support to students using McGraw-Hill digital learning platforms and integrated LMS systems. Assisted with account setup, access code activation, enrollment in courses, and navigation of online learning materials. Troubleshot platform issues through various support channels and ensured accurate documentation of cases.Customer Service Rep / Travel Booking Representative
Princess CruisesHandled high-volume customer calls regarding cruise bookings, excursions, and reservation changes. Processed payments and modifications carefully while coordinating travel logistics. Maintained detailed records of bookings and provided professional customer service in a fast-paced remote environment.CSR/Credit card support
Commenity Capital BankSupported customers with billing inquiries, payments, and account maintenance in a financial services environment. Processed account updates and maintained compliance with identity verification procedures while handling sensitive information.
Skills & Expertise
Education
- Asc. Business AdminExcelsior Community College · 2020 — 2025
- High School DiplomaMeadowbrook High School · 2017 — 2020
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