Tyler A.
Mid-Level Customer Support Specialist
Open to offersNew to PlatformAbout
Tyler B. is a seasoned Customer Support Specialist and Virtual Assistant with over five years of experience, particularly in the healthcare, retirement, and wealth services sectors. Based in Toledo City, Cebu, Philippines, Tyler has established a reputation for adeptly managing customer inquiries through phone, email, and chat, while ensuring strict adherence to data privacy and HIPAA regulations. At EXL Service Philippines, Tyler excels in addressing claims, benefits, eligibility, and financial services for healthcare clients, always aiming to resolve concerns efficiently. Previously, Tyler served as a freelance Virtual Assistant and Social Media Manager via Upwork, coordinating social media activities and providing comprehensive administrative support. With an extensive background that includes roles with the Cebu Provincial Government and freelancing, Tyler is proficient in using CRM tools and has a proven ability to handle complex issues in fast-paced environments.
Experience
Customer Support Specialist
EXL Service Philippines · 2025 — PresentProvide customer support for healthcare and retirement/wealth accounts, addressing inquiries pertaining to claims, benefits, eligibility, and coverage. Assist clients with retirement plans and account updates while ensuring compliance with HIPAA and data privacy regulations. Document customer interactions utilizing CRM systems and resolve complex concerns effectively, maintaining high quality service. Collaborate with internal teams to enhance customer experience.Livestock Yard Supervisor / Staff
Canada · 2022 — 2025Supervised daily operations and coordinated team activities, maintaining accurate records to ensure workflow efficiency. Demonstrated leadership, adaptability, and reliability.Virtual Assistant / Social Media Manager (Freelance)
Upwork · 2020 — 2022Managed email and chat support for various clients while handling social media posting, scheduling, and engagement. Conducted data entry, research, and administrative support tasks, and organized files, reports, and client documentation.Community Development Officer
Toledo City Government · 2020 — 2022Provided administrative and frontline client support, coordinated programs, and managed public inquiries. Prepared reports while maintaining accurate documentation.Planning Assistant I
Cebu Provincial Government · 2018 — 2020Managed reports, records, and data tracking while assisting in the planning and coordination of various projects.Community Development Assistant I
Cebu Provincial Government · 2016 — 2018Supported administrative operations and documentation, assisting in community-based programs and services.Warehouse Controller
Company not specifiedManaged inventory, logistics, and documentation.Submissions Coordinator
Company not specifiedProcessed documents and handled client communication.
Skills & Expertise
Education
- Bachelor in Public AdministrationCebu Institute of Technology – University · 2009 — 2014
- Secondary EducationConsolatrix College of Toledo City · 2005 — 2009
- Elementary EducationConsolatrix College of Toledo City · 1999 — 2005
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