JESNAR M.
Dispatcher
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About
My name is Jesnar Minguito, an experienced professional from Cagayan de Oro City, Philippines. I hold a Bachelor's degree in Information Technology from the University of Science and Technology of Southern Philippines. With over 4 years of expertise in dispatch coordination, customer service, transcription, and data management, I excel in fast-paced environments focusing on accuracy and clear communication.
Currently, I am working as a dispatcher at Safer Road Rescue, where I efficiently handle emergency calls and coordinate roadside assistance. My previous roles include proofreader and data analyst, where I honed my skills in AI/ML data labeling and quality control. I am proficient in various software tools and dedicated to delivering high-quality results.
Experience
Dispatcher / Agent
Safer Road Rescue · 2022 — 2024Handle incoming emergency and non-emergency calls, coordinate roadside assistance, and dispatch towing units efficiently. Maintain real-time communication with drivers and customers to ensure prompt service. Logged service details accurately into dispatch management systems. Resolve customer complaints with empathy and professionalism, improving satisfaction ratings.Dispatcher
Onsite Towing & Recovery, Inc. · 2024 — 2024Receive and log calls for towing, and roadside assistance. Assess situation details and determine the type of tow truck or service needed. Use GPS and dispatch software to track and coordinate tow trucks.Proofreader & Business Transcriber
Accolade Resources, Inc. · 2022 — 2022Transcribe audio/video files across various industries. Proofread and edit documents to ensure accuracy and format consistency. Deliver high-quality, client-ready content with tight turnaround times.Data Analyst & Encoder
Remotasks · 2020 — 2021Tagged, labeled, and encoded large datasets to support AI/ML training processes. Conducted data cleaning, formatting, and validation to ensure data integrity. Collaborated with machine learning engineers and project managers to meet dataset quality standards. Used proprietary tools and spreadsheets to input structured and unstructured data.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyUniversity of Science and Technology of Southern Philippines · 2020 — 2024
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