Krisha M.

Provided support for wallet top-ups, money transfers, and remittances, ensuring all transactions were processed accurately and securely. Managed account-related queries, including password resets, account locks, and suspicious activity investigations.

Assisted customers with order-related inquiries, including order status, managed returns, exchanges, and refunds. Responded to customer inquiries through email ensuring quick and accurate resolutions. Managed billing adjustments and credits, ensuring they were accurately applied to customer accounts following policy guidelines. Reviewed and resolved issues related to refunds, chargebacks, or disputed charges, coordinating with internal teams for resolution.

Followed company guidelines to authenticate documents, verifying identity through phone calls. Reviewed documents to ensure they met compliance requirements.

Handled incoming support requests via phone, ensuring timely and accurate responses to technical queries. Guided customers through troubleshooting steps, offering clear and concise instructions.