Love A.
Senior Customer Service and Retention Specialist
Open to offersNew to PlatformLanguages
English
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About
I have nearly five years of experience working in customer service, sales, retention, and dispatch roles in fast-paced BPO environments. I’m skilled in handling high-volume calls, emails, and chat support while staying professional and organized, and I’m confident in customer retention, communication, problem-solving under pressure, CRM systems, scheduling, and administrative support. I’m seeking opportunities in customer service, sales or retention, virtual assistant, dispatcher, and administrative support roles, especially in remote or high-demand settings where I can contribute reliability and strong support skills.
Experience
Assistant Secretary
Worldstar Trucks and Parts Corporation · 2021 — 2024- Optimized scheduling and dispatching processes to ensure 24/7 coverage and rapid response for emergency services. - Acted as the primary liaison between field operators and clients during high-pressure situations, enhancing communication and service delivery.Sales and Retention Specialist
InfoCision Management Corp. · 2019 — 2021- Spearheaded efforts in managing high-volume inbound and outbound calls, emails, and chat support in a fast-paced remote environment. - Enhanced customer retention rates by proactively addressing concerns and maintaining accurate CRM records.Customer Service Representative and Dispatcher
24 hours Roadside And Towing · 2019 — 2021- Delivered exceptional customer service by effectively managing customer interactions through various channels. - Maintained organized documentation and confidential records, assisting executives with task management and administrative support.
Skills & Expertise
Education
- Bachelor of Science in CriminologyDavao Central College · 2019 — 2021
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