JOHN M.
Customer Service Representative
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About
My name is John Michael Manicad Dayao, a 40-year-old professional from Obando, Bulacan. With a background in Computer Science and extensive experience in customer support and IT services, I have honed my skills in various areas including web applications, programming, and networking. I am fluent in both English and Tagalog. Having worked with companies like Sutherland Global Service and Teleperformance, I strive for professional growth and am eager to bring my expertise to a reputable organization.
Experience
Customer Care/Staff Support
H2O House Care K.K. · 2019 — 2020We act as a support for our cleaners based in Japan in locating their assigned bookings for cleanings. We do quality check with the cleanings that they have done. For our customers; we create, edit, and/or cancel booking(cleaning) task from them.CSR/Escalations – Beachbody and HomeAway
Sutherland Global Service · 2016 — 2019HomeAway-Agent; Support travellers and owners regarding bookings/reservations, calendar update and walkthrough on the website and their account. Escalate concerns of travellers when encountering booking problems like fraud, misrepresentation, stranded and the likes. Beachbody-Escalations; Support a variety of subscriptions for work-outs, supplements, and nutritional alternatives.TSR - Google
Sykes Asia, Inc. · 2015 — 20163 months contract for launch of the new chromecast. Assist customers with installation, how-to’s and troubleshooting the chromecast device.TSR/CSR – Dell and Ooma
Telus International Philippines Inc. · 2014 — 2015Dell Sales Chat Agent: supports customers order via chat for computer assembly on desktop and pre-configured systems. Ooma: (telco/voice account/tsr1) Level 1 support that troubleshoot their device (VOIP).TSR/CSR – AT&T Uverse
VXI Global Solutions · 2013 — 2014Assist customer in troubleshooting their TV, internet and VOIP. We support from cable connections (TV) to removing solicitation numbers.TSR – PCLaw
Reed Elsevier Shared Services Philippines Inc. · 2011 — 2013Assist customer in Installing their accounting software. Give brief training on how to use the program. Troubleshooting entries that had been entered or processed incorrectly.TSR
Sykes Asia Inc. · 2011 — 2011Assist customers in trouble shooting internet connection. Gives updates on any downtime for internet connection. Setup dispatch for line problems.TSR – Quickbooks
Sutherland Global Services · 2009 — 2010Assist customers in installing their accounting software. Gives a brief tutorial on how to use their software for their business. Up-sells support plan and upgrades for the software.TSR – Dell Printers
Teleperformance · 2009 — 2009Assist customer with their printer concerns (e.g. installing drivers). Setup for technician request for repairs and swaps.TSR- Verizon
Advance Contact Solutions · 2007 — 2007Assist customers in trouble shooting internet connection. Gives updates on any downtime for internet connection. Setup dispatch for line problems.Service Crew
Kentucky Fried Chicken · 2006 — 2006I work in different stations as a service crew in the store. As a kitchen staff I handle cooking, sorting of the stocks, and Dish washing. As a dine-in staff I work as a busboy and maintains cleanliness in the dine-in area.
Skills & Expertise
Education
- BS Computer ScienceAMACC Caloocan · 2002 — 2006
- High SchoolColegio de San Pascual Baylon · 1998 — 2002
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