Dominic L.
Dispatcher
Open to offersNew to PlatformLanguages
english filipino
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About
My name is Dominic B. Leonar, and I am a detail-oriented professional with over 10 years of experience in the BPO sector, focusing on customer service, quality assurance, and leadership. I currently work remotely in roadside assistance and case management, where I excel in dispatching and coordination. My background includes roles in medical billing, technical support, and team supervision, showcasing my adaptability and strong communication skills. I am eager to leverage my expertise in a fast-paced dispatching environment.
Experience
Roadside Assistance and Case Management
Peak Support – Project Roadside Accident Management · 2023 — 2025Promptly dispatch roadside assistance calls to technicians, use dispatch software and GPS tools to assign jobs based on location and technician availability, maintain clear communication with technicians and customers, provide status updates, monitor job progress, accurately document all service calls, collaborate with the team to resolve challenges.Medical Billing Specialist (AR and Collections)
ASC Strategic – BL Pain Management · 2022 — 2023Follow up on submitted invoices, evaluate payments and denials for correctness, identify bad debt write-offs, detect overpayments and investigate accordingly, document phone calls and details consistently.Proctor and Quality Reviewer
Fairtrade Outsourcing – ProctorU · 2020 — 2022Monitor students during examinations, document incidents of academic dishonesty, maintain confidentiality of test materials, handle special accommodations, ensure compliance with testing policies.Supervisor
Startek Iloilo – Charter Communications · 2017 — 2021Supervise a team of customer service representatives, monitor call quality, analyze and report on key performance indicators, collaborate with teams to resolve customer issues, conduct performance evaluations and coaching.Subject Matter Expert
Startek Iloilo – Time Warner Cable · 2016 — 2017Supervise and motivate staff, handle inbound call volumes efficiently, assist staff with inquiries, respond to escalated customer inquiries, maintain knowledge of supported programs.Technical Support Representative
Teleperformance Bacolod – Time Warner Cable (CABLE, INTERNET, TELEPHONE) · 2012 — 2016Respond to customer inquiries, troubleshoot technical issues, research and resolve software and hardware problems, guide clients through solutions, keep accurate records, collaborate with product development.Customer Service Representative
TeleTech Bacolod – Charter Communications (CABLE TV, INTERNET, TELEPHONE) · 2011 — 2012Take customer calls, de-escalate situations, inform clients about new products and services, guide callers through troubleshooting, review customer accounts, collaborate with call center professionals.
Skills & Expertise
Education
- 2-Year Computer Programming (NC II)IBC College of Technology · 2008 — 2010
- Computer Hardware Services (NC II)Grande Computer Training Center · 2010 — 2010
- High School DiplomaVictorias National High School · 2004 — 2008
- Elementary School DiplomaDoña Andrea Palanca Elementary School · 1998 — 2004
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