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Sean B. — Dispatcher from Philippines

Sean B.

Dispatcher

Philippines 1-2 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

My name is Sean Baring, and I am an experienced dispatcher and customer service agent based in Butuan City, Philippines. Currently, I am pursuing a Bachelor of Science in Information Technology with a focus on Programming. Over the past few years, I have efficiently managed high volumes of inbound emergency roadside calls, providing critical support in towing, lockouts, and jump-starts.

I excel at assessing customer needs, coordinating timely service, and ensuring satisfaction through effective communication, all while maintaining professionalism under pressure. My skills in GPS navigation and dispatch systems have enabled me to optimize response times, and I take pride in my ability to handle escalations and high-risk situations smoothly.

I am passionate about delivering exceptional customer service and continuously seek to enhance my problem-solving capabilities.

Experience

  • Dispatcher / Customer Service Agent

    Safer Road Rescue · 2024 — 2023
    Experienced dispatcher responsible for coordinating towing and roadside service requests in a fast-paced, high-volume call center environment. Received and processed high volume of inbound emergency roadside calls, coordinated service vendors, tracked service provider ETA's, provided real-time communication, handled escalations, and maintained detailed call logs and service records.

Skills & Expertise

Education

  • Bachelor of Science in Information Technology
    Father Saturnino Urios University · 2024 — Present

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