Maryleth W.
Collection Specialist
Open to offersNew to PlatformAbout
I am a dedicated Customer Service and Collections Specialist with over 4 years of experience in the BPO industry, supporting financial, collections, and customer service accounts. I have a strong background in handling inbound and outbound calls, resolving billing issues, negotiating payment arrangements, and maintaining accurate account records.I specialize in B2B collections, payment processing, account reconciliation, and customer support, with proven ability to manage high-volume workloads while maintaining excellent service quality. I am skilled in using CRM systems, documenting interactions, and ensuring compliance with company policies and regulations.I am highly organized, detail-oriented, and adaptable, with strong communication and problem-solving skills. I am also experienced in handling US-based accounts and working in fast-paced environments.Currently, I am seeking remote opportunities as a Virtual Assistant, Customer Support Specialist, Collections Specialist, or Operations Support where I can contribute my skills and continue to grow professionally.
Experience
Collection Specialist (Freelancer/Independent Contractor)
Dignity Collect LLC · 2025 — 2026• Contractor is required to document all collection activities, call notes, and consumer interactions accurately and • thoroughly in the Customer Relationship Management (CRM) system or database provided by the Company. • Managed outbound and inbound collection calls for healthcare and medical accounts, ensuring compliance with HIPAA and FDCPA regulations. • Contacted patients and responsible parties to resolve outstanding balances in a professional and empathetic manner. • Documented all account activities, call outcomes, and payment agreements accurately in the system. • Followed up on delinquent accounts to ensure timely payments and reduce aging receivables. • Handled sensitive patient information withCustomer Service Associate
NOWCOM Global Services LLC · 2024 — 2025(In-house Financial/Car Loan) • Obtain client information by answering and placing telephone calls, interviewing clients and third parties, and verifying information • Identify and escalate priority issues • Update pertinent software system with data gathered from telephone calls, and notating the status/ disposition of each call, as required by context • Processing of advance and past due payments • Offering automatic payments for their due to avoid further delays • Answering inbound calls from customers to conduct a welcome call and respond to customer inquiries. • Making outbound calls to new WFS customers to provide a welcome call and verifyCollection Agent/Collection Specialist
EXL Services Philippines · 2022 — 2024(B2B Collections) • Collecting unpaid invoices from businesses or companies that owe money to another business. • Processing of payments. • Reviewing documents to check the right party billing. • Contacting customers with overdue accounts to negotiate payment plans and resolve outstanding balances • Maintaining accurate records of customer interactions and payment arrangements • Escalating unresolved cases to supervisors and working closely with them to achieve collection targets • Providing excellent customer service and maintaining a professional and empathetic approach • Follow company policies and legal regulations related to debt collection and financial transactions • Negotiate payment plans and resolveCustomer Service Representative
Alorica Philippines Inc · 2019 — 2022(International Food Delivery Account) • Answering queries and resolving problems on time. • Strong time management. • Identifying and assessing customer needs to achieve satisfaction • Ability to understand another person`s emotion and perspective • Assist delivery drivers (Dashers) through phone or email with order-related concerns and account inquiries • Provide real-time support for issues such as delayed deliveries, incorrect orders, app troubleshooting, and navigation problems • Monitor active deliveries and guide Dashers to help them complete orders efficiently • Maintain a high level of professionalism while delivering fast and effective solutions • Follow company guidelines and service standards toCustomer Service Representative
Teleperformance · 2019 — 2019(Financial Account- BDO Elite Credit Cards) • Handle customer questions about opening accounts, helping with loan applications, and credit cards. • Verifying customer information and ensuring all necessary documents are in order. • Processing transactions into installment terms. • Provide dedicated support to premium credit card holders, assisting with account inquiries, transactions, and card services • Assist customers with card activation, balance inquiries, credit limit concerns, and transaction verification • Maintain accurate documentation of customer interactions and updates in the system • Ensure confidentiality and security of client information while following banking and compliance guidelines • Provide exceptional service
Skills & Expertise
Education
- SecondaryTanza National Trade School (TNTS) · 2007 — 2011
- PrimaryChanceteam Christian Academy Inc. · 2004 — 2007
- PrimarySt. Mary’s of the Woods Academy · 2001 — 2004
- Vocational CourseDivine Mercy International Institute Inc.
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