AC K.
Senior Customer Service Team Manager
Open to offersNew to PlatformLanguages
English
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About
Organized, dedicated, and versatile person with a strong passion for continuous learning. As a Business Administration graduate, I have successfully handled diverse client interactions, ensuring their needs were met with professionalism and efficiency. I worked as a Customer Service Advocate (CSA) where I deliver exceptional customer experiences related to medical and health insurance needs. I am eager to apply my expertise and collaborate closely with healthcare professionals and environmental management activities.
Experience
Customer Service Representative
Alorica Teleservices · 2025 — 2026- Provided essential support to clients experiencing roadside issues, facilitating appointments to restore their mobility.Subject Matter Expert
Alorica Teleservices · 2025 — 2026- Developed expertise in customer service protocols, contributing to the team's enhanced performance and operational efficiency.Rescue Associate
Ibex Global · 2023 — 2024- Assisted international healthcare clients by streamlining complex insurance processes for better comprehension. - Delivered precise communication regarding coverage details, significantly enhancing the customer experience. - Achieved recognition as Top 4 Agent Site Wide in October 2024 and Top 2 Rescue Associate Site Wide in August 2025.On-the-Job Trainee
Exquisite Lending Company · 2023 — 2023- Managed a variety of client interactions, proficiently addressing inquiries during the training period. - Maintained accurate and confidential records of client information while handling inbound calls to discuss company offerings and loan eligibility. - Collaborated with management to identify improvements, resulting in enhanced productivity and higher customer satisfaction.
Skills & Expertise
Education
- Bachelor of Science in Business Administration Major in Financial ManagementAssumption College of Nabunturan · 2019 — 2023
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