Zil C.
Customer Service Representative
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About
I am Zil Cyrelle Genita from the Philippines, a dedicated Customer Service Representative and Virtual Assistant with over 4 years of experience in BPO and remote support roles. I have successfully supported Amazon and Verizon accounts, excelling in voice and chat support. In 2025, I worked as a Virtual Assistant, managing customer interactions and appointment scheduling. Currently, I seek a remote opportunity to leverage my strong communication and problem-solving skills in a fast-paced environment.
Experience
Virtual Assistant
Cheapest Plumbing Route · 2025 — 2025Responded to customer chats and calls regarding plumbing services. Handled inbound leads and qualified potential customers. Coordinated with plumbers and scheduled service appointments. Maintained accurate records of calls, leads, and booked jobs. Provided professional customer support to ensure client satisfaction.Customer Service Representative
TTEC · 2023 — 2024Handled inbound calls for Verizon, a U.S.-based telecommunications company. Assisted customers with billing concerns, account issues, and plan upgrades. Maintained high CSAT scores and met AHT and quality assurance benchmarks.Customer Service Representative
IBEX Philippines · 2020 — 2023Supported the Amazon account, handling both retail and payment-related concerns. Delivered 2 years of voice support and 1 year of chat support. Resolved issues related to orders, refunds, account security, and billing. Consistently achieved daily, weekly, and monthly performance goals. Recognized for strong problem-solving, empathy, and attention to detail.
Skills & Expertise
Education
- Bachelor of Secondary Education major in EnglishBISU-Tagbilaran, Bohol · 2018 — 2020
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