ROWEEN A.
CSR Team Lead
Open to offersNew to PlatformVideo Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
About
Seasoned Customer Service Professional with 15 years of proven experience delivering exceptional support across inbound/outbound calls, email, and chat channels. Skilled in managing high-volume interactions for leading international accounts including AT&T, T-Mobile, Sprint, Bell Canada, Optus, and eBay. Recognized for strong leadership, with experience mentoring teams and ensuring service quality. Also experienced as a Virtual Assistant, bringing excellent organizational skills, adaptability, and initiative in remote work settings. Proficient in a wide range of customer service tools and platforms, ensuring accuracy, efficiency, and customer satisfaction.
Experience
Sales Agent
Homeaglow, USA · 2025 — 2025CSR Team Lead
Merchbar Inc., California USA · 2020 — 2025Respond to customer queries in a timely and accurate way, via email. Process reshipments and/or replacements. Processing invoices, returns, and cancellations. Check stock inventories and warehouse partners’ point of contact.Research Associate
TitanHouse Inc., Maryland USA · 2019 — 2020Internet research for business executives - CEO, Vice President, Legal Counsel. Collate all information and put it in a CRM. Make sure that information is accurate and up to date.E-mail and Phone Associate
Lawn Love, California USA · 2019 — 2019Respond to customer queries in a timely and accurate way, via phone, email, and text. Set appointments for lawn services between customers and the available Lawn Professional within the area. Update our internal databases with information about customers and Lawn Professionals.Customer Services Representative
TGK and Associates Inc, California USA · 2017 — 2019Respond to customer queries in a timely and accurate way, via phone and email. Assist in basic troubleshooting, replacements, and exchanges.Email and Chat Support, Social Media Moderation
TUT Enterprises Inc., Florida USA · 2015 — 2017Respond to customer queries in a timely and accurate way, via email and chat. Respond to customer queries via social media platforms. Remove negative comments, and share posts via Facebook and Instagram.Operations Manager
Souglin BPO Solutions, Cavite Philippines · 2016 — 2016Contact possible clients and submit proposals. Call monitoring and coaching. Set Appointment for customers via outbound call.Resolution Supervisor
iQor Philippines Inc., Cavite Philippines · 2013 — 2016Escalations and team management. Call monitoring and coaching. Assist a group of 15 people for escalated calls and cancellations.Consultant
Sutherland Global Services, Cavite Philippines · 2010 — 2013Respond to customer queries in a timely and accurate way, via inbound call. Billing and basic troubleshooting assistance. Upselling.
Skills & Expertise
Education
- Bachelor of Science in Computer ScienceSt. Jude College, Cavite · 2009 — 2011
Interested in this professional?
Sign in as an employer to save this profile or invite ROWEEN A. to a job.
Sign in as an employer