Timoteo S.
Senior Telemarketing Manager
Open to offersNew to PlatformLanguages
EnglishFilipino
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About
Results-driven customer service and telemarketing professional with over 6 years of experience in customer support, inside sales, and team management. Proven track record in handling high-volume calls, managing CRM systems, and leading sales teams in the insurance industry. Known for strong communication skills, adaptability, and the ability to perform well under pressure while consistently meeting performance targets.
Experience
Telemarketing Manager
Allstate Insurance · 2022 — 2025- Spearheaded telemarketing initiatives, leading a team to drive sales and improve service delivery within the insurance sector. - Analyzed performance metrics to refine strategy and maximize team efficiency with CRM platforms like Ricochet and Convoso.Inside Sales Associate
Allstate Insurance · 2020 — 2022- Executed telemarketing strategies to promote home and auto insurance products, achieving significant sales targets. - Utilized CRM tools such as Vonage Business and Calltools to streamline operations and enhance customer engagement.Customer Service Representative
Teletech Philippines · 2019 — 2020- Provided high-quality customer assistance for Barnes and Noble, ensuring customer satisfaction and loyalty. - Engaged in effective communication strategies to resolve complex customer concerns.Customer Service Representative
Sitel Philippines · 2018 — 2019- Delivered exceptional customer support while addressing inquiries and issues for Tribune Publishing. - Collaborated with team members to optimize service and improve efficiency in handling customer requests.
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