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About
My name is Annalou Estremos, and I’m from Bislig, Surigao del Sur. I worked overseas for 14 years as a Medical Records Clerk, where I was responsible for organizing patient records accurately and maintaining strict confidentiality. Recently, I worked as a Roadside Assistance Dispatcher for Nation Safe Driver in Davao City for more than a year. In this role, I assisted customers in need of roadside help such as towing and jumpstarts, tracked vehicle locations using Google Maps, and coordinated with service providers. I am hardworking, organized, and flexible with schedules, and I’m passionate about providing excellent customer service. I’m excited to bring my skills and experience to your company.
Experience
Roadside Assistance Dispatcher
Nation Safe Driver · 2023 — 2025
We handle calls from customers needing roadside assistance. We gather their information to access their accounts and then contact a Service Provider to assist them. Negotiate the cost and the ETA of the service to the cheapest and shortest as possible then dispatch them to help the customer.
Medical Records File Clerk
Armed Forces Hospital Airbase · 2008 — 2022
Responsible for a variety of tasks including collecting patient information, issuing medical files, filing medical records, and processing patient admissions and discharge papers.