NASSER U.
Customer Service Specialist
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About
My name is Nasser Udin, a dedicated Customer Service and Technical Support Specialist with over 10 years of experience in BPO, sales, and virtual assistance. I pride myself on delivering exceptional customer experiences and providing expert technical support. I have excelled in high-pressure environments, handling complex issues while training new agents to achieve company goals. My journey includes roles at Sutherland Global Services, VXI Global Solutions, and Teleperformance, where I consistently exceeded sales targets.
I studied Information Technology at ACLC College. I am committed to continual growth, both personally and professionally.
Experience
Subject Matter Expert
Sutherland Global Services · 2021 — 2025Handled Telco sales and technical support, ensuring timely resolution of complex issues. Trained and supported new agents to meet performance metrics. Consistently exceeded sales targets while maintaining high customer satisfaction scores.Customer Service Representative
VXI Global Solutions · 2019 — 2021Managed combined billing and technical support accounts. Delivered accurate solutions and billing clarifications, improving customer retention.Customer Service Representative
Teleperformance · 2017 — 2018Provided travel service support, including booking, rebooking, and itinerary adjustments. Resolved escalated customer concerns with professionalism and empathy.Virtual Assistant
Freelance Virtual Assistant · 2013 — 2015Handled inbound calls, email support, and administrative tasks for international clients. Managed CRM updates and coordinated with teams for smooth workflow.Data Controller / Data Encoder
Travellers Insurance Corporation · 2011 — 2013Maintained accurate records and processed insurance data with precision. Prepared reports and managed confidential client information.
Skills & Expertise
Education
- Information TechnologyACLC College of General Santos City · 2009 — 2012
- High SchoolIreneo Santiago National High School · 2004 — 2008
- Elementary SchoolBonifacio Elementary School, Sta. Cruz Manila · 1997 — 2003
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