franconetmorelia .

My name is Jay, and I have over a decade of experience excelling in customer-centric roles, where I’ve built a reputation for resolving challenges, exceeding expectations, and ensuring customers feel supported at every step. Fluent in English and Spanish, I’ve connected with diverse clients, turning even the toughest situations into opportunities for growth and satisfaction. At Teleperformance for Boost Mobile, I provided technical support and mobile services assistance. I handled 45% more calls than global peers while maintaining an 89% customer satisfaction rate. I focused on resolving technical and service issues efficiently, ensuring that customers not only had their problems solved but felt heard and respected. As a Customer Success Manager at Talassian, I partnered with clients to understand their needs and pain points, offering tailored solutions that enhanced their experience with the company’s software. My proactive approach and dedication to building strong relationships extended my tenure far beyond the