Diana A.
Customer Service Professional
Open to offersNew to PlatformAbout
My name is Diana A. De Ocampo, a dedicated Customer Service Professional with over 5 years of experience in BPO and call center environments. I am fluent in English and a native Filipino, skilled in managing high-volume inquiries and resolving complex issues to ensure customer satisfaction. I have consistently achieved satisfaction ratings above 90% by utilizing strong communication and problem-solving skills.
I hold a BS in Business Administration with a focus on Marketing Management. My training includes leadership, project management, and technical troubleshooting, complementing my hands-on experience in customer support roles with companies like ResultsCX and Alorica.
I am keen to leverage my skills and contribute to a dynamic team, delivering outstanding service and support.
Experience
Customer Support
ResultsCX · 2022 — 2023Managed customer inquiries, complaints, and billing issues via phone and email. Achieved and maintained a customer satisfaction rating exceeding 90%. Utilized empathy and problem-solving skills effectively in high-pressure scenarios.Technical and Account Support
Alorica · 2018 — 2021Provided tier-1 technical and account support to clients in the United States. Efficiently resolved escalated cases within a fast-paced BPO environment. Enhanced communication, multitasking, and conflict-resolution abilities.Customer Support
TeleTech (TTech) · 2016 — 2017Addressed customer inquiries quickly and effectively. Developed skills in active listening and handling escalations.
Skills & Expertise
Education
- BS in Business Administration – Major in Marketing ManagementInnovative College of Science & Technology, Bongabong, Oriental Mindoro · 2012 — 2016
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