Ellyza J.
Customer Service Representative
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About
My name is Ellyza Jade Fajardo, born on July 21, 1996, and I am a Filipino customer service representative with extensive experience in healthcare support. I graduated from SOUTHCOM NATIONAL HIGH SCHOOL and pursued college studies at Zamboanga City State Polytechnic College. My professional journey includes roles at IntouchCX Philippines, Teleperformance Inc., and Tech Mahindra Philippines, where I honed my skills in communication, problem-solving, and customer care. I am fluent in English and Spanish, and I am eager to contribute to a dynamic organization where I can continue to learn and grow.
Experience
Customer Service Representative
INTOUCHCX PHILIPPINES · 2025 — 2025-Assist patients with billing inquiries and payment-related questions. -Help customers with medication orders, including tracking shipments and resolving any issues. -Schedule, confirm, and update patient appointments with healthcare providers. -Communicate clearly and professionally through phone, email, or chat. -Accurately document all customer interactions in our system. -Work closely with our pharmacy, billing, and provider teams to make sure each patient’s needs are met. -Protect patient information and follow HIPAA guidelines.Customer Service Representative
TELEPERFORMANCE INC. PHILIPPINES · 2023 — 2025-Assist patients, hospital, and clinic staff in processing Letters of Authorization (LOA) for consultations, diagnostic tests, and medical procedures. -Verify and confirm member eligibility, plan coverage, and benefits in the HMO system. -Coordinate and schedule appointments with accredited partner clinics and hospitals as requested by members or providers. -Communicate clearly with healthcare providers and members regarding approval status, coverage limitations, and procedural requirements.Customer Service Representative
TECH MAHINDRA PHILIPPINES · 2023 — 2023-Handle inbound calls, chats, or emails from customers regarding billing concerns, payments, and account details. -Provide basic troubleshooting support for internet connection issues, such as checking modem connections or resetting devices. -Escalate or transfer complex technical or account issues to the appropriate department or specialist. -Maintain a positive, empathetic, and professional attitude toward customers at all times.
Skills & Expertise
Education
- High School DiplomaSOUTHCOM NATIONAL HIGH SCHOOL · 2012 — 2013
- College LevelZamboanga City State Polytechnic College · 2013 — 2013
- Elementary LevelCULIANAN LEARNING CENTER · 2008 — 2009
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