Grace A.

Efficiently handled incoming faxes electronically and directed them to the correct recipient. Scanned and uploaded faxed documents into the system. Organized and sorted faxed documents. Validated E-prescriptions. Sent email communications to provider's office to get accurate documents. Ensured the privacy and security of patient information contained in faxes, adhering to HIPAA regulations.

Received and responded to calls from customers needing roadside assistance with a sense of urgency and accuracy. Sent the appropriate technician to the customer's location based on the assessed need. Monitored and coordinated the dispatch of service providers to assist customers experiencing vehicle-related issues. Maintained records by using dispatch software to log calls, track jobs, and record service information.

Gathered information, reviewed policy coverage, and assessed the extent of liability for claims. Maintained clear communication with all parties involved, provided updates on claim status, and addressed inquiries via phone and emails. Ensured all actions taken were in compliance with company policies and procedures, as well as relevant laws and regulations. Efficiently managed hire car, car repairs and towing bookings. Coordinated with Service providers about repair status and settlement.

Handled and carefully responded to all customer inquiries via inbound calls, chats and emails. Resolved product or service problems by clarifying the customer's complaints and gave step by step instructions for basic issues. Processed request for account activation, upgrade and renewal of subscription. Recommended products or services to customers based on their needs and preference. Addressed concerns related to billing, payments, and service usage, ensuring all transactions are handled with accuracy and confidentiality.

Answered customer calls and emails, processed orders, tracked deliveries, and addressed concerns related to orders, payments, or delivery delays. Handled customer complaints and resolved delivery issues, such as delays or incorrect orders. Escalated complex issues to the appropriate team or supervisor when necessary. Worked with other team members, delivery riders, and partner restaurants to resolve customer issues and improve overall service.