Hector M.

Directed regional operations across 7 countries, managing cross-functional teams of 15+ staff. Implemented process optimization initiatives that reduced costs by 85%. Coordinated multi-country projects worth $2 million, ensuring on-time delivery and compliance with corporate standards. Developed KPIs and performance tracking systems, improving operational efficiency by 95%.

Led recruitment and workforce planning for IT and BPO operations across multiple regions. Designed and executed scalable hiring strategies, reducing time-to-fill by 40%. Partnered with business leaders to align workforce strategy with operational objectives.

Directed recruitment operations for call center business units and international clients, leading a team of 15 recruiters. Designed and implemented scalable hiring strategies, reducing average time-to-fill by 40% and supporting business growth across +10 countries. Partnered with regional leadership to align talent acquisition with operational goals, ensuring workforce readiness for new projects and client expansions. Oversaw high-volume recruitment campaigns, hiring more than 500 employees during peak periods. Introduced process automation and ATS optimization, improving candidate pipeline efficiency and recruiter productivity. Recognized for strengthening retention rates by 20% through improved onboarding and engagement initiatives.

Led high-volume recruitment and onboarding efforts supporting the expansion of operations across LATAM, contributing directly to the company’s regional growth. Streamlined end-to-end recruitment processes, implementing standardized procedures and digital tools that improved efficiency and reduced hiring costs by 40%. Partnered with business leaders and HR managers to align workforce planning with operational requirements, ensuring timely staffing for new projects and client accounts. Successfully supported the workforce growth of +6,000 employees across multiple countries, strengthening TELUS’s presence in Central America. Developed onboarding programs that reduced new-hire attrition in the first 90 days by 20%, improving retention and productivity.

Oversaw quality assurance processes for regional aviation operations, ensuring compliance with international safety and service standards (IATA, ISO). Implemented quality control initiatives that reduced operational errors by 95% and improved service reliability across multiple routes. Conducted performance audits and risk assessments, delivering actionable insights that optimized operational procedures. Coordinated with cross-functional teams (maintenance, flight operations, customer service) to strengthen process alignment and improve passenger experience. Trained and mentored 65 employees on QA standards, ensuring adherence to regulatory requirements.

Managed key retail accounts (supermarkets, distributors), ensuring product availability and visibility across national markets. Forecasted sales trends and optimized inventory management, reducing stockouts by 20% while minimizing overstock. Negotiated commercial agreements and promotional strategies, achieving 20% sales growth in assigned product categories. Collaborated with supply chain and merchandising teams to guarantee on-time product placement in 500+ retail points. Monitored KPIs for account performance, delivering data-driven recommendations to maximize profitability and market share.